Hi sa2000,
I’m also currently encountering this problem, with the latest bundled web client (v 3.108.2, server v 1.16.5.1554). I was looking at the movie since ~15 minutes without any problem, then I resumed it. That done, everytime I’m resuming it, it is working fine for ~1 minute, then subtitles are lost.
The issue still happens with or without the ‘auto adjust quality’ setting.
- does it happen with sidecar subtitles or subtitles within mkv or both
I noticed this problem several times, only with subtitles bundled in mkvs, but I’m not having a lot of sidecar subtitles, so I’m not sure it is specific to sub
- is it on local connections or remote wan connections or both
Tested only local.
- does it happen when not seeking forward / back or resuming paused playback?
I have the feeling that it happens only after resuming, but I cannot guarantee it.
- any specific Plex Web browser ?
No, just happened using Firefox and also with Chrome
- is it happening with both bundled plex web (accessible through http://127.0.0.1:32400/web or http://ip-of-server:32400/web) and hosted plex web (accessible through https://app.plex.tv/desktop ) ?
Interesting : it seems all is working fine while using the hosted plex web.
Even a 10 minutes extract is very big. In addition it is not free for sharing so I don’t think I should share it here. If you think it could help, please ask in private.
Please also find attached logs extract : Plex Media Server Logs_2019-09-06_00-33-16.zip (1.5 MB)
Thank you in advance for your investigation.
