Hi,
I just rebooted my server and plex has lost all its config.
This started with:
the server reporting itself as being ‘unclaimed and unsecure’ straight after a reboot (windows updates). After that, i noticed that it had given it an entirely new name (‘server’ instead of ‘plex’).
I signed back in to see it showing the library config i had around 3 months ago (prior to adding 1 additional library), none of the present libraries were populated at all (therefore losing my entire library play history – really annoyed with that one), then that its also lost all my sharing settings for individual friends (im guessing due to seeing it as a different name? UUID? Similar?)
I have tried restoring the DB from a backup taken on the 9th, but that hasnt done anything. I did notice that i didnt have either a -shm or -wal file with the DB,
This would only happen when Plex somehow lost all its preferences.
Have you changed the Windows user account you used to originally install and set up Plex?
Did you switch to a different user account?
Do you run PMS as a system service?
Do you use “registry cleaners” and similar tools?
Did you lately restore Windows with the inbuilt system snapshot feature to an older state?
Have you upgraded your Windows installation from a former Windows version?
Did you “refresh” your Windows installation?
If you used the plex web auto update interface to install Plex Media Server 0.9.16.0 and you ran the install with elevated privileges using an admin account to allow the install to run, then the auto-launch at the end of the install starts Plex Media Server in the wrong account. This will be addressed in the next version. If this is what has happened, you need to remove this new phantom server by killing off the processes and deleting the registry keys. You can find out if you have multiple instances by searching registry HKEY_USERS for MachineIdentifier and seeing how many users have that within Plex Media Server entries
If you just use the one windows account but ran the install in elevated mode then the auto-launch at the end of the install would also incorrectly run as elevated and could give rise to permissions issues later on after a restart and running as unelevated
@sa2000 said:
If you used the plex web auto update interface to install Plex Media Server 0.9.16.0 and you ran the install with elevated privileges using an admin account to allow the install to run, then the auto-launch at the end of the install starts Plex Media Server in the wrong account. This will be addressed in the next version. If this is what has happened, you need to remove this new phantom server by killing off the processes and deleting the registry keys. You can find out if you have multiple instances by searching registry HKEY_USERS for MachineIdentifier and seeing how many users have that within Plex Media Server entries
If you just use the one windows account but ran the install in elevated mode then the auto-launch at the end of the install would also incorrectly run as elevated and could give rise to permissions issues later on after a restart and running as unelevated
