Plex manual server synology update keeps forever "processing. Please wait..."

Plex Media Server
1

Server Version#: 1.21.0.3744
Update Synology app packgage#: PlexMediaServer-1.25.2.5319-c43dc0277-x86_64_DSM7.spk

Plex tells me there is a update, i click on the link “Please install manually” and download the plex spk file for my synology. RS2416RP+ running DSM 7.0.1-42218 (up to date)

Like always i go to “Package Center” click on “Manual Install” select the SPK file, en that i get a ever running circle with “Processing. Pleas wait…” the only thing i can do to stop this is to reboot the entire Synology NAS… I do not know where it goes wrong … Synology or Plex …

2

@Yorditje

Are you upgrading a large library from 1.21.0.3744 or upgrading from DSM 6 ?

If so, you just need to let it run.

When upgrading from 1.21.0.3744 → any version 1.22.4.4973 or above, it is moving your data to the new PlexMediaServer shared folder.

If you interrupt it, you stand the high likelihood of corrupting it all.

This change was implemented when DSM 7.0 became final release.

3

I already run DSM7 on the Synology, just doing the Plex server upgrade.
i have about 10 TB of data … i have dedicated shared folders for movie and TV shows that are also used for other services, so i hope Plex does not move those movie / TV shows data…

I think the installer does not even “start” i let it run one time for more than 12 hours, moving data on same disk should be finished by that time …

4

How DSM does the move is out of my control. There is no rhyme or reason why it behaves as it does for different users.

It is entirely dependent on the HDD speeds.

For some users, the move is instantaneous.
For others, it copies the entire structure (one file at a time) then deletes the old.

5

Ho can i “see” if the "Processing. Pleas wait…” does anything ?
and to witch folder will plex move the media ?
i search on my synology but could not find any “new” media folder ?

6

Hello ChuckPa,
i have started the manual package install on Saturday evening, now we are Monday evening and still busy “processing. Pleas wait…” ( this is a Sygnology popup) I have watched the “write & read” speed of the Raid Disk… not any significant write or read is being executed!
Plex can still be operated normally … I guess this manual package install does nothing !
What can i do next ? Backup settings and user history and do a complete new install ?

Screenshot 2022-01-03 220619
Screenshot 2022-01-03 220619695×502 4.25 KB

7

Found the sollution : use different browser !
i always use firefox (latest) normaly never had this problem before…
So i read online for other Synology users having this problem with other packges to trey diffrent browser … i used Edge and it works, soon after starting the manual package i get the “update” cirkel … so after 5 minutes plex was updated !

8

@Yorditje

So this is another case of FireFox not being compatible ?

I regret seeing what’s happening to Firefox but apparently the team has changed and it’s not the same solid browser it used to be.

9

I think so, as a IT guy i used Firefox allot, i do not have any special plugins in firefox preventing stuff… this is not the first time i have problem with firefox, …

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