Server Version#: 1.19.4.2865
Server OS: Windows version: 10.0 (Build 18362)
Player Version#: tvOS (unsure of version)
I’m using Tautulli to get notifications when my server goes down, and in the past month (at least) I’ve noticed I’ll randomly get notifications that it’s down. After finally digging into it the logs a bit, it seems to crash right after my in-laws try to play something. About a second before the logs end it always says “Auth: authenticated user 12345 as mistameinlaws”. They’re using an Apple TV (pretty sure it’s the 4k version) and they didn’t used to have this issue. I got it to happen once, playing a TV show episode off of my local network on my iPad. I would play, it would buffer for a couple seconds then I’d get a notification that the server was down. I’ve found similar issues in the past but nothing super recent (at least not concretely the same thing). Logs attached.
The crash looks like the one that is encountered when Plex Media Server is run as a service or headless or through RDP
It is a crash in the intel dll mfx_mft_h264ve_32.dll
The options available at this moment are:
if running as headless, as a windows service, as scheduled task or via RDP - stop doing that and make sure there is a logged in Desktop session for the Plex Media Server.exe process
Try to disable hardware encoding in the transcoder server settings,
and if that does not resolve, disable hardware acceleration
Thanks for looking at that @sa2000 ! I do use RDP, mostly because this server is more than just a Plex server. I’m curious about the inconsistency of the crash. For example, I can hardware transcode just fine remotely and locally from other devices (aside from the 1 time I was able to replicate this crash myself), yet it seems 100% consistent when my in-laws do it from their one device. Is that expected? I also see this was addressed in 1.17.0.1709-982421575 (unless I’m misunderstanding which issue was addressed)?
Finally, would running PMS via linux (ubuntu) resolve this issue for me and still allow hardware transcoding via intel quicksync?
