Plex Media Server crashes when user plays remotely

Thanks for looking at that @sa2000 ! I do use RDP, mostly because this server is more than just a Plex server. I’m curious about the inconsistency of the crash. For example, I can hardware transcode just fine remotely and locally from other devices (aside from the 1 time I was able to replicate this crash myself), yet it seems 100% consistent when my in-laws do it from their one device. Is that expected? I also see this was addressed in 1.17.0.1709-982421575 (unless I’m misunderstanding which issue was addressed)?

Finally, would running PMS via linux (ubuntu) resolve this issue for me and still allow hardware transcoding via intel quicksync?