This discussion was created from comments split from: Windows: Repeated crashing of Plex Media Server 1.10.0.4523.
@sa2000 said:
Plex Media Server 1.11.0.4633 has just been released as beta releaseIt includes the fix for these crashes
See Release Note http://forums.plex.tv/discussion/comment/1577387/#Comment_1577387
- (DVR) Fix a crash on start. (#7953)
mine still crashes on this release
@“Terry Cinemas” said:
@sa2000 said:
Plex Media Server 1.11.0.4633 has just been released as beta releaseIt includes the fix for these crashes
See Release Note http://forums.plex.tv/discussion/comment/1577387/#Comment_1577387
- (DVR) Fix a crash on start. (#7953)
mine still crashes on this release
@“Terry Cinemas” said:
@“Terry Cinemas” said:
@sa2000 said:
Plex Media Server 1.11.0.4633 has just been released as beta releaseIt includes the fix for these crashes
See Release Note http://forums.plex.tv/discussion/comment/1577387/#Comment_1577387
- (DVR) Fix a crash on start. (#7953)
mine still crashes on this release
why have you only attached one log file and only part of it
The logs are downloaded as a zip which also contains the crash reporting identifiers for any crashes to enable the actual dumps to be found and matched to logs
I will look for crash reports from your server
See this article which shows how to get the zipped logs which should be attached
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
I am going to split your posts into a separate topic as it has no relation to the crashes that were reported on this topic
@“Terry Cinemas” is crash reporting enabled on your server settings?
@“Terry Cinemas” I have moved your posts to this new topic
Waiting for confirmation that crash reporting is enabled in server settings and for the full logs zip after a restart of the server - wait 5 minutes after restart before getting the logs zip
If crash reporting is disabled, re-enable it and restart the server and then collect the logs
@sa2000 said:
@“Terry Cinemas” I have moved your posts to this new topicWaiting for confirmation that crash reporting is enabled in server settings and for the full logs zip after a restart of the server - wait 5 minutes after restart before getting the logs zip
If crash reporting is disabled, re-enable it and restart the server and then collect the logs
Sorry, I was doing in VNC on my phone. I will get you the rest this weekend. Thank you
But yes my crash reports is enabled
Thanks
Waiting for full logs zip - captured after restart following a crash
Sorry - I moved this to Plex Media Server Beta Releases
@“Terry Cinemas” said:
But yes my crash reports is enabled
@sa2000 said:
ThanksWaiting for full logs zip - captured after restart following a crash
The logs show what looks like memory allocation failures - starting with this error
Jan 20, 2018 02:41:49.157 [1856] ERROR - Uncaught exception running threadpool task: bad allocation
and then progressing to repeated errors like this
Jan 20, 2018 02:44:16.160 [1676] ERROR - Couldn't add a new thread to the pool of size 3: boost::thread_resource_error: An attempt was made to load a program with an incorrect format
and eventual crash
For previous reports of this error, Bitdefender was implicated - in that it was running on systems that were crashing with this. So that would be the first aspect to look into. If you do have Bitdefender and if the crashes are repeatable, then to uninstall it and see if the crashes stop
If Bitdefender is not on the system or if these crashes continue (would need logs of further crashes), then need to look into memory usage and see if there is a memory leak. The problem is arising during overnight scheduled tasks - so you could move the window to daytime and watch the memory usage of Plex Media Server.exe - you can use tools such as SysInternals VMMap with auto refresh to watch the memory usage and see if it shoots up and that together with the server logs would give some clues
Ok, I will delete all logs, start fresh and go through your steps. I currently have a restart script to re open plex when it crashes. I know notice it will crash 8 - 10 times in one night during scheduled tasks.
@“Terry Cinemas” said:
Ok, I will delete all logs, start fresh and go through your steps. I currently have a restart script to re open plex when it crashes. I know notice it will crash 8 - 10 times in one night during scheduled tasks.
So is Bitdefender in use or not?
@sa2000 said:
@“Terry Cinemas” said:
Ok, I will delete all logs, start fresh and go through your steps. I currently have a restart script to re open plex when it crashes. I know notice it will crash 8 - 10 times in one night during scheduled tasks.So is Bitdefender in use or not?
I’m sorry, no I don’t use bitdefender
Thanks for the feedback. See if you can monitor memory usage with VMMap when scheduled tasks are running and we can tie peaks / climbing memory times to logged info
I am also running Version 1.11.0.4666 and found that the crash in this version may be related to auto adjust quality. I say MAY, because I was able to reproduce the crash locally (intra) with auto adjust enabled, but, while my friends have indeed disabled auto adjust, it still crashed frequently. Please advise if a fix is imminent. If not, how can I downgrade without losing my database(s) and metadata?
Logs taken now are attached. Last crash was last night.
Edited by sa2000 - logs removed
@ikNyC said:
I am also running Version 1.11.0.4666 and found that the crash in this version may be related to auto adjust quality. I say MAY, because I was able to reproduce the crash locally (intra) with auto adjust enabled, but, while my friends have indeed disabled auto adjust, it still crashed frequently. Please advise if a fix is imminent. If not, how can I downgrade without losing my database(s) and metadata?Logs taken now are attached. Last crash was last night.
You took over 17 hours after the crash to collect the logs. I can tell you it was the same crash as seen due to iOS and tvOS devices playing back with Automatic Quality Adjustment enabled. However, I cannot tell you which device it was relating to as the logs have long gone
Please collect the logs on restart after a crash
Apologies - Server just crashed 2 minutes ago. New logs attached
Edited by sa2000 - logs removed. Please do not enable logging of tokens
I can tell you it was the same crash as seen due to iOS and tvOS devices playing back with Automatic Quality Adjustment enabled.
Is there any ETA on a patch for the server for said bug? If not, what version of the server can I safely downgrade to until a patch is available? How can I downgrade without losing my database/metadata?
Thanks!
@ikNyC said:
I can tell you it was the same crash as seen due to iOS and tvOS devices playing back with Automatic Quality Adjustment enabled.
Is there any ETA on a patch for the server for said bug? If not, what version of the server can I safely downgrade to until a patch is available? How can I downgrade without losing my database/metadata?
Thanks!
IP: 148.126.xxx.xxx
user: ikNyC
Device: iPhone
Device Name: DSH iX
The fix is in the next release and is currently in testing.
