QNAP: "you do not have access to this server"

[josen108]

Server Version#: 1.32.0.6973-a787c5a8e April 20, 2023
Player Version#: have not made it that far
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Installed both from the Qnap app store and then directly from Plex for the latest version, but when I click “open” on the QTS main menu it says: “Secure connections (https://) are not supported for this application. Are you sure you want to open it?”

I go ahead and click on it, login to Plex and then get the following message: “Not authorized
You do not have access to this server”

Does anyone know what might be going on?

Thanks in advance.

[ChuckPa]

Look at your screenshot.

You’re specifying an illegal / imaginary address.

This tells us your networking isn’t correct and PMS cannot authenticate you.

Verify the QNAP network configuration (Network & Virtual Switch settings)

[josen108]

Thanks for your reply, ChuckaPa.

That’s actually my NAS IP address…

[ChuckPa]

Show me a screenshot of your IP addresses as shown here

I am asking for this because the LAN address, as you show it, is not RFC-1918 compliant

If your modem/router is similarly configured, you’ll need to change the LAN address (subnet) to be compliant. I’d also like to know who set it up. I’ve never seen an ISP setup a network with 169.x.x.x as the internal LAN address.

(Plex does not allow home networks to have public IP addresses – it’s a violation of the RFC-1918 specification)

Also, what’s the IP address of the computer you’re using?

[josen108]

Hello, I was accessing Plex via my 10G ethernet connection. I tried accessing via my 1G ethernet (192.168.XXXX) and it solved my problem.

Thank you.