Server Version#: 1.32.0.6973-a787c5a8e April 20, 2023
Player Version#: have not made it that far
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Installed both from the Qnap app store and then directly from Plex for the latest version, but when I click “open” on the QTS main menu it says: “Secure connections (https://) are not supported for this application. Are you sure you want to open it?”
I go ahead and click on it, login to Plex and then get the following message: “Not authorized
You do not have access to this server”
Does anyone know what might be going on?
Thanks in advance.
Look at your screenshot.
You’re specifying an illegal / imaginary address.
This tells us your networking isn’t correct and PMS cannot authenticate you.
Verify the QNAP network configuration (Network & Virtual Switch settings)
Thanks for your reply, ChuckaPa.
That’s actually my NAS IP address…
Show me a screenshot of your IP addresses as shown here
I am asking for this because the LAN address, as you show it, is not RFC-1918 compliant
If your modem/router is similarly configured, you’ll need to change the LAN address (subnet) to be compliant. I’d also like to know who set it up. I’ve never seen an ISP setup a network with 169.x.x.x as the internal LAN address.
(Plex does not allow home networks to have public IP addresses – it’s a violation of the RFC-1918 specification)
Also, what’s the IP address of the computer you’re using?
Hello, I was accessing Plex via my 10G ethernet connection. I tried accessing via my 1G ethernet (192.168.XXXX) and it solved my problem.
Thank you.
