PMS on QNAP - "Not Authorized"

Plex Media Server NAS & Devices
1

I recently uninstalled/reinstalled the latest PMS on my QNAP server and upon opening the app, I get a message that reads…

Not authorized

You do not have access to this server

Any ideas?

2

Open it by LAN IP address directly in the URL.

If you try to use a hostname (through your DNS) and there is a domain, even .local, PMS will treat as foreign and not allow it until connected to your account again,.

This happens because QNAP does not support FQDN on QTS.
I have requested it several times and been ignored.

3

The symptoms on my QNAP are similar. I can open Plex directly by LAN IP address in the URL but it shows only Plex stuff (Home, Podcasts…), none of my libraries, playlists, etc. When I select More, I can see my server but when I select it I get the same “Not Authorized” message.

This started after our recent move. We did not change ISPs or routers but did buy a new modem as the old one could not handle the speed upgrade.

Any ideas?

4

@camandsam

Try this:

  1. Plex/web – Upper right corner → SIGN OUT of Plex/web

  2. Open a new Window - Incognito

  3. now open http://ip.addr.of.qnap:32400/web

If it still gives you grief, let me know .

There are reports of certificate errors

5

Still grief. Here are the steps I took:

  1. Go to app.plex.tv. I can see my server but when selecting it get the “Not Authorized” message.
  2. Sign out.
  3. Open a new incognito window.
  4. Type in http://192.168.2.52:32400/web
  5. It redirects me to https://app.plex.tv/auth/#!?clientID=... and I see
    image
  6. I “Continue with email” and sign in.
  7. I’m now at http://192.168.2.52:32400/web/index.html#!/
  8. I click on “MORE >” to see the server.
  9. I click on the server and once again am not authorized.

Am I doing something wrong?

1 Like
6

I have a very simular issue that I reinitialized my QNAP server a few days ago and I cant get Plex to recognize it. I sometime get “No soup for you” and sometimes get “Not Authorized” and then other times, it is like it does not regognize the device at NAS at all. When I click the + (Add Media) it takes to a page to get Plex Media Server.

1 Like
7

@camandsam

Let’s walk through this in steps.

  1. The “is not hosted by Plex” message is a small security notice put into the Plex/Web app for the very first time you access a server off-lan. (notice you used https://app.plex.tv) It’s telling you what it knows (which in this case is resolved to a LAN IP) and wanting you to confirm that “Yes, this is known and OK to proceed”.

  2. Given you’re on LAN, and you get “Not Authorized”,

It’s telling you that you’re trying to sign in with a server where the credentials don’t match meaning that account really isn’t allowed or the server credentials don’t match – the PlexOnlineToken (sometimes a problem).

There’s a very easy way to access this on QNAP.

  1. Stop Plex
  2. Install the QNAP Text Editor app if not installed (we’re about to use it)
  3. Create a shared folder, anywhere you want, named PlexData.
  4. That share won’t contain any real data unless you put things there.
  5. What I put there is a linkage, which FileStation recognizes, to get into the QNAP application storage area (/share/CACHEDEV*_DATA/.qpkg/PlexMediaServer)

How to use it:

  1. After PlexData is created
  2. Stop Plex
  3. Start Plex (so the start script runs)
  4. wait 30 seconds and stop it again. (we want it stopped)
  5. Open FileStation → PlexData → Plex Media Server

You’re now looking right at the internals of PMS’s data storage

We want to edit the “Preferences.xml” file so we can fix this credentials problem.

  1. Right-Click Preferences.xml

  2. Open in Text Editor

  3. Scroll down to the long line of Preferences.

  4. VERY carefully, without damaging others, remove the Name="Value" pairs for:
    a. PlexOnlineUsername
    b. PlexOnlineEmail
    c. PlexOnlineToken
    d. PlexOnlineHome

  5. Save the file and close the editor

  6. Back in Plex/Web (where it was sitting) – Upper right corner – SIGN OUT

  7. Start Plex

  8. Give it a few moments to get started

  9. Open http://ip.addr.of.qnap:32400/web (you must be on the SAME subnet)

  10. It will want you to Sign in – expected because we removed the ownership info.

  11. It will also want you to claim it — same reason – no ownership info.

  12. After 10-15 seconds , (sometimes sooner), it will come up to the dashboard.

You should now see your normal dashboard

8

Thanks @ChuckPa,

Sadly i seem to be to unskilled to get it solved even with your steps.

Using a QNAP TVS-h 1288X. QuTS hero OS.
Tried with both PMS image available to install from the application center AND popular Dockers images. Still with no result. I always end up on the plex.tv page and with a message no PMS is running.

Thanks in advance for support

9

@sven_abels_gmail_com

  1. Don’t use the version from App Center. It’s too old. I’ve been working with QNAP this past week to resolve the issues which are blocking it being updated.

  2. If you installed from App Center, install from Plex then

  3. Stop Plex

  4. Using the Editor and the Plex share mechanism again, edit out the 4 values above.

  5. Start Plex

  6. Download and use Dane22’s utility

IMPORTANT: Both you and the QNAP must be on the same 192.168…x.x, 10.x.x.x, or 172.16.x.x-172.31.x.x subnet LAN address block

2 Likes
10

Hmmm,

QPKG from Plex site

The browser does not find a site on http://IPadresOfNAS:32400/web
The site is not reachable, ERR_CONNECTION_TIMED_OUT

The wisdom of preferences.xml…

<?xml version="1.0" encoding="utf-8"?>

No 4 param present

1 Like
12

If my “utillity” is not helping, then a few questions here:

  • Any error from that?
  • What’s the IP of your workstation and your QNAP?
  • If you browse towards http://<IP_OF_QNAP>:32400/identity, could you then post the output from that?

I suspect, that your QNAP might already be claimed, but either offline, or not in the same name as your browser is logged in as

13

I’ve had the same problem - turns out it was because I wasn’t accessing the QNAP Plex install from the same subnet!

14

i am having the same problem, have just bought a synology nas running dsm 7 after all setup i get the no soup of not authorized , any ideas ?

15

@ChuckPa why does the PlexData shared folder have to be created manually?

16

@jamstocks

I used to create it automatically.

Too many complained about it.

Some told it interfered with their existing PlexData shared folder so I gave a means to turn it off.

18

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