Plex media server not auto updating

Plex Media Server Desktops & Laptops
1

Server Version#: 1.21.3.4046

I’ve been trying to figure this out for months now; searched the entire forum but I can’t find an answer.
As the topic says, no matter what I do, Plex Media Server doesn’t auto update itself. Every few weeks I’ll check the version and I’ll find a new version but then I have to manually click on Download updates.

Things I’ve done:

  1. Uninstall and Reinstall PMS from scratch
  2. Check that Plex Update Service is running in Windows (8.1)
  3. Ensure that the settings are set to automatically update on the PMS server through the web console (see below)
  4. Ensure that I’ve selected a 3-4 hour maintenance window
  5. The server is running 24x7 so there’s no reason why the auto update shouldn’t work

Here are the settings from the web console:

Server version updates : Automatically during scheduled maintenance
Server update Channel : Public

This is what I see in Plex Media Server.log

Mar 02, 2021 20:52:36.315 [149644] DEBUG - Request: [127.0.0.1:51976 (Loopback)] PUT /updater/check?download=0 (9 live) GZIP Signed-in Token (XXXX)
Mar 02, 2021 20:52:36.315 [149644] DEBUG - AutoUpdate: requesting check endpoint: /updater/products/5/check.xml?build=windows-x86&channel=16&distribution=windows&version=1.21.3.4046-3c1c83ba4, download: NO
Mar 02, 2021 20:52:36.316 [149644] DEBUG - Downloading document https://plex.tv/updater/products/5/check.xml?build=windows-x86&channel=16&distribution=windows&version=1.21.3.4046-3c1c83ba4
Mar 02, 2021 20:52:36.316 [149644] DEBUG - HTTP requesting GET https://plex.tv/updater/products/5/check.xml?build=windows-x86&channel=16&distribution=windows&version=1.21.3.4046-3c1c83ba4
Mar 02, 2021 20:52:36.853 [149644] DEBUG - HTTP 200 response from GET https://plex.tv/updater/products/5/check.xml?build=windows-x86&channel=16&distribution=windows&version=1.21.3.4046-3c1c83ba4
Mar 02, 2021 20:52:36.854 [149644] DEBUG - AutoUpdate: Found potential version: 1.21.4.4079-1b7748a7b
Mar 02, 2021 20:52:36.855 [134848] DEBUG - Completed: [127.0.0.1:51976] 200 PUT /updater/check?download=0 (9 live) GZIP 539ms 274 bytes (pipelined: 5)

And this is what I see in Plex Update Service.log

Feb 22, 2021 16:16:22.749 [135776] INFO - Plex Update Service v1.21.3.4046-3c1c83ba4 - Microsoft PC x64 - build: windows-x86
Feb 22, 2021 16:16:22.749 [135776] INFO - Windows version: 6.2 (Build 9200), language en-US
Feb 22, 2021 16:16:22.750 [135776] INFO - 4 2990 MHz processor(s): Architecture=0, Level=6, Revision=14857 Processor Identifier=Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
Feb 22, 2021 16:16:22.750 [135776] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Update Service.exe”
Feb 22, 2021 16:16:22.731 [96320] DEBUG - Main Thread
Feb 22, 2021 16:16:22.731 [96320] DEBUG - Creating UpdateService singleton
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Win32Service::serviceMain: RegisterServiceCtrlHandlerEx
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Win32Service::sendServiceStartPending - SERVICE_START_PENDING
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Win32Service::serviceMain: Call initialize()
Feb 22, 2021 16:16:22.735 [136740] DEBUG - UpdateService::initialize: Plex Update Service
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Win32Service::serviceMain: Finished initialize()
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Win32Service::sendServiceRunning - SERVICE_RUNNING
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Win32Service::serviceMain: Call run()
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Running Plex Update Service
Feb 22, 2021 16:16:22.735 [136740] DEBUG - Listening for remote procedure calls…
Feb 23, 2021 03:00:12.878 [96320] DEBUG - Win32Service::serviceCtrlHandler: Received SERVICE_CONTROL_INTERROGATE
Feb 23, 2021 03:00:13.297 [96320] DEBUG - Win32Service::serviceCtrlHandler: Received SERVICE_CONTROL_INTERROGATE
Feb 24, 2021 05:14:55.233 [96320] DEBUG - Win32Service::serviceCtrlHandler: Received SERVICE_CONTROL_INTERROGATE
Feb 24, 2021 05:14:55.671 [96320] DEBUG - Win32Service::serviceCtrlHandler: Received SERVICE_CONTROL_INTERROGATE
Mar 02, 2021 02:21:19.455 [96320] DEBUG - Win32Service::serviceCtrlHandler: Received SERVICE_CONTROL_INTERROGATE
Mar 02, 2021 02:21:19.894 [96320] DEBUG - Win32Service::serviceCtrlHandler: Received SERVICE_CONTROL_INTERROGATE

The current PMS version is 1.21.3.4046 and it can see that there is an update available (1.21.4.4079-1b7748a7b), so why isn’t PMS automatically updating itself?

2

Anyone any thoughts? @anon18523487 can I provide any additional details?

3

Please provide your entire log file. What you have shown isn’t enough to know what’s going on.

4

Thanks I’ve PM’d you the logs

5

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