I went on to the PLE website and downloaded 1.20.1.3252-a78fef9a9-x86_64.spk
I selected this version from the dropdown for synology NAS
My PLEX login account was telling me my version was out of date, so i tried to update it today
Try downloading it with a different browser.
I suggest because sometimes the downloaded file gets damaged
OK, should I uninstall PLEX, then download and try to re-install using manual updates feature on package center?
Yes please.
Your data is kept safe. It’s always ok to uninstall the package.
no luck, same error message. I do have an older version of Plex from 3 weeks ago, I could try to install this version if you think it would make a difference
Yes… try that but please restart the Syno first. Something isn’t right.
you mean just power off the synology by pressing the power button? sorry for such a basic questions, but I am new NAS and just installed this 3 weeks ago
powering it off (hard) is not advised and will cause problems.
In the upper right corner of the UI is Options -> Shutdown (click the silhouette )
Thanks, found it. i removed uninstalled plex again, and am shutting it down now
No luck. tried to reinstall the PKG Center version and it didnt work, also tried to install the latest version i downloaded 30 minutes ago. Same error message
How do you normally turn off the NAS or do you leave it on all the time?
I leave it on all the time. But its only a two weeks old
When you installed Plex, did it complain about the trust level of the package?
The default is to only allow Synology packages.
I understand “failed to run” is after install but something is wrong and I’m trying to grasp what it could be. (normally I start beating on the keyboard)
Nothing unusual… It asked me if I trusted the source before installing, then it installed fine.
I give it a few minutes after install then I open the plex app and ask it to RUN. then i get the error
can you get to the Syno ssh command line?
If you can,
# grep -i plex /var/log/synopkg.log
It should look something like this:
2020/07/21 17:13:37 stop Plex Media Server: stop version 1.19.5.2943-c88e60c75 successfully, result 0
2020/09/05 20:12:36 upgrade Plex Media Server 1.19.5.2943-c88e60c75 Begin preupgrade
2020/09/05 20:12:36 upgrade Plex Media Server 1.19.5.2943-c88e60c75 End preupgrade ret=[0]
2020/09/05 20:12:36 upgrade Plex Media Server 1.19.5.2943-c88e60c75 Begin preuninst
2020/09/05 20:12:36 upgrade Plex Media Server 1.19.5.2943-c88e60c75 End preuninst ret=[0]
2020/09/05 20:12:36 upgrade Plex Media Server 1.19.5.2943-c88e60c75 Begin /bin/rm -rf /volume1/@appstore/Plex Media Server
2020/09/05 20:12:37 upgrade Plex Media Server 1.19.5.2943-c88e60c75 End /bin/rm -rf /volume1/@appstore/Plex Media Server ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.19.5.2943-c88e60c75 Begin postuninst
2020/09/05 20:12:37 upgrade Plex Media Server 1.19.5.2943-c88e60c75 End postuninst ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server: Uninstall 1.19.5.2943-c88e60c75 successfully
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin preinst
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End preinst ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/rm -rf /volume1/@appstore/Plex Media Server
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/rm -rf /volume1/@appstore/Plex Media Server ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/mv -f /volume1/@tmp/pkginstall/package /volume1/@appstore/Plex Media Server
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/mv -f /volume1/@tmp/pkginstall/package /volume1/@appstore/Plex Media Server ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/mkdir -p /var/packages/Plex Media Server
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/mkdir -p /var/packages/Plex Media Server ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/mv -f /volume1/@tmp/pkginstall/INFO /var/packages/Plex Media Server/INFO
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/mv -f /volume1/@tmp/pkginstall/INFO /var/packages/Plex Media Server/INFO ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/rm -rf /var/packages/Plex Media Server/scripts
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/rm -rf /var/packages/Plex Media Server/scripts ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/mv -f /volume1/@tmp/pkginstall/scripts /var/packages/Plex Media Server/scripts
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/mv -f /volume1/@tmp/pkginstall/scripts /var/packages/Plex Media Server/scripts ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/rm -rf /var/packages/Plex Media Server/conf
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/rm -rf /var/packages/Plex Media Server/conf ret=[0]
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/mv -f /volume1/@tmp/pkginstall/conf /var/packages/Plex Media Server/conf
2020/09/05 20:12:37 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/mv -f /volume1/@tmp/pkginstall/conf /var/packages/Plex Media Server/conf ret=[0]
2020/09/05 20:12:38 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin postinst
2020/09/05 20:12:40 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End postinst ret=[0]
2020/09/05 20:12:40 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin postupgrade
2020/09/05 20:12:40 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End postupgrade ret=[0]
2020/09/05 20:12:40 upgrade Plex Media Server from 1.19.5.2943-c88e60c75 to 1.20.1.3252-a78fef9a9 successfully
2020/09/05 20:12:40 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 Begin /bin/rm -rf /volume1/@tmp/pkginstall
2020/09/05 20:12:40 upgrade Plex Media Server 1.20.1.3252-a78fef9a9 End /bin/rm -rf /volume1/@tmp/pkginstall ret=[0]
admin@moesern:/var/log$
yes, i think so. I ran the script and it is many pages long
what you’re interested in is the most recent start attempt (at the bottom)
“Return code = 0” means no errors.
what I am showing above is the installation and startup.
here is the last page of my readout
let’s do it this way please.
- Create a scheduled task of type user-script
- paste these two commands in it and run the script once
- The output will be in your Plex share (volume1).
- Compress the file (right-click it)
- Attach that file here with your reply.
The commands
grep -i plex /var/log/synopkg.log > /volume1/Plex/synopkg-plex.txt
chmod 777 /volume1/Plex/synopkg-plex.txt
It will look like
After we’re done, you can delete the files.
Afterthought: Are you using encryption anywhere?
