Plex Media server not working

Plex Media Server
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Plex is running on windows server 2019. I can login with email and password, but than my libraries are not visible as if it was reset to default. I only see a circle in the center of the screen as if Plex is searching. Is my database corrupt or is it a general Plex issue ?

2

Try using a incognito window.

Is the server available via app.plex.tv ?

3

If i use app.plex.tv i see the same. I see “get plexmedia server” I see no content. As if it was installed for the first time.

Using an incognito windows shows exactly the same. On the left i see the + sign (add new media) and a circle spinning around in the centre of the screen as it is trying to load, but nothing happens… Could it be that my Google account has been comprimised ?? I log in via google account. I have over 1.000 movies in the database. If plex doesn’t work how i am going to restore a database ?

4

What happens when you use the local IP address instead of app.plex.tv?

Edit: I guess you did that the first time (on your original post).

Keep in mind Plex makes backups of your database automatically. So you still have those if something did happen.

5

I did some more investigating. I recently changed my router. DNS adress was set to wrong ip adress. It used to be 192.168.2.254. It’s now 192.168.2.253. I can see my database again. The only thing that’s not working is the watchlist: I get an error saying: An expected error has occurred. check the forum if the problem remains. Well i don’t care abou the watchlist. I probably have an outdated version of Plex. I probably should update asap.

6

Update your version of plex and if you have issues post a copy of your server logs

7

I was able to update Plex. It turned out my previous versio was 1.40 quite old. After the update to 1.42 everything seems to work.

Thanx everyone for the support.

So this topic can be closed

8

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