PLEX Media Server "Offline" for one specific user, but ONLY when on WiFi

Plex Media Server Remote Access
1

Server Version#: 1.42.2.10156
Player Version#: 2025.30.0 (Android Phone)

Hello,

I have multiple users from my extended family spread out across the country (Australia) that have access to my server, however I have encountered an issue where one of the users has recently lost access to the Plex Server is now getting “Server is offline” errors.

This one user is getting this error on ALL devices (Android Phone, Android Tablet, TV, PS5) while trying to connect via their WiFi connection. When they disable their WiFi and switch to mobile data, they are able to connect.

I don’t think it’s a port forwarding issue on my side as all the other users have no problems accessing the server either on WiFi or Mobile Data.

Any suggestions on how to resolve this issue?

Thank in advance….

2

  1. Are they using a private IP rangefor their wifi?

  2. If yes, which they should be, is that range the same as the range you are using for your server IP network?

It is highly unlikely to be anything on the server side if other remote users are working fine.

3

they are on 192.168.0.xxx range, my local network is 192.168.1.xxx, but I have also accessed it from a 10.xxx.xxx.xxx network