Plex Media Server on Ubuntu unclaimable and inaccessible

Ever since the data breach I’ve been experiencing issues with my Plex server unclaiming itself at random times, it has gotten to the point where my server would no longer be able to claim itself at all. I used to run my Plex Media Server on Windows 10 but because of all the issues I was having I decided to start fresh on the Ubuntu build of Plex Media Server. I installed the latest version of both Ubuntu and Plex Media Server and I’m still seeing the same issue with my server being unclaimable. Sometimes it claims, most times it doesn’t, on the rare occasion I actually can get it to claim remote access is broken.

I’ve already read the support docs relating to claiming issues up and down and I’m completely lost here. Anyone know what might be going on with my server or have had this same issue before?

Server Version#: 1.28.2.6106
Player Version#: 4.87.2

Can we have some server logs after you attempt the claim?

AFAIK we fixed an issue with remote access earlier today (in the cloud) so might be worth trying again.

If it claims once, that should be enough, no?

I was able to get it claimed but once the server started up again it went back to being unclaimed. Here are the latest logs.
Plex Media Server Logs_2022-08-30_01-02-59.zip (1.2 MB)

@lexi_plexi

Are you using your own certificate on the host?
The errors being returns are because HTTPS is not working.

OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to plex.tv:443

I don’t believe I’m using my own certificate, I just checked Network settings on the server and the custom certificate location box is blank, unless you’re referring to something else?

I am asking because I’m trying to figure out what is unique about how you use Plex & the host / network it’s on.

This type of error is so extremely severe, it’s as if:

  1. The “CA Certificates” on the host itself are out of date
  2. There is an outbound proxy or other filter device which is intercepting PMS’ attempt to talk to Plex.tv and failing.

And one other thing.

What’s your system time set to ? Is it set to automatic NTP and is it current in the correct time zone?

Yeah my time is up to date and set to the correct zone, I actually thought that was one of the issues initially but it doesn’t look like that’s the case.

Given the fact that he’s had the issue on Linux as well as windows, it might also point to an external issue (proxy, router, ???)

I’m not sure what I was expecting to happen but I tried this and it came up saying “The page you were looking for doesn’t exist (404)” along with a bunch of other HTML code. The first command you suggested just repeated the same error you posted initially.

Did you copy exactly as I gave it ? (Copy / paste ) ?

One of the two should work… You are chatting with us here :slight_smile:

This is HTTPS

If it is an external issue (which it probably is considering this point), it’s new and I don’t know what caused it.

Tried it again and it worked this time. I didn’t copy and paste initially so I probably made an error.

Both work?

Restart the SNAP please.

Advise your results

Ok, sorry if I sound stupid here, what are you referring to?

You have PMS installed in a SNAP container (installed from the Ubuntu app store)

I should rephrase. Please restart PMS.

thank you lol sorry

I restarted and my server is no longer allowing me to claim it again.

Wait, took a few tries but its now claimed.

do you have any plugins / extensions in your browser ?

Nope, fresh install of Ubuntu and Firefox, didn’t have anything beforehand either.

silly question. Do all the updates and reboot after install ?

I had a ton