Today when I click on the Plex Media Server installed on my Synology DS218play (DSM 6.2.4-25556), it does not show the content present on my nas, which is now not listed on the connected devices (I removed it from my account in order to start from scratch the server setup, but it is not working)
I found similar topics on this forum of few years ago (for example, Media Server not loading- redirecting to plex.tv web player ) but did not help in my case… I try to access PMS from the browser with the address 192.168.1.100:32400 but I have the same problem.
Also this one Plex Media Server asking to install Plex Media Server - #4 by Saxfusion after I make the SSH tunnel I got this error message from the windows shell after I go on the browser to localhost:9000/web: “channel 3: open failed: administratively prohibited: open failed”.
Do you use certificate based SSH Login as root?
Otherwise you might not be allowed to use TCP forwarding resulting in the aforementioned error message.
Login with administrative users will be not enough if I remember the default sshd config on Synology correctly.
Not sure if they integrated the plex-claim token method on the DSM6 installers of the plex package or only on the new DSM7 packages.
I don’t know what this means… I use ssh from windows command line (run as administrator). I had to enable the ssh service from in the nas settings, otherwise I could not run the ssh command.
I am wondering if I have also to enable TCP forwarding in the nas…?
If the local ip address of the nas is 192.168.1.100 do I have to insert this command:
ssh -L 8888:192.168.1.100:32400 user@servername
or instead this one?
ssh -L 8888:localhost:32400 user@servername
I am using this method for the 1st time today and probably I am doing something wrong… I forgot to mention that I am doing this ssh from a laptop connected to the same internal network of my home.
The latter one.
8888 is the port on localhost, the client itself. localhost:32400 is the destination once connected to user@servername. Instead of localhost:32400 you can also use 127.0.0.1:32400
TCP Forwarding is allowed by default… For the root user on the NAS. If it should be allowed for other administrative user it must be adjusted in the sshd config in the NAS. I would have to look it up myself since I don’t remember that by heart / out of the box.
I don’t see the video I have on the Nas anymore, neither from the plex app on my smart tv nor if I access the PMS from the browser on any local pc. I read on the discussions I linked above that one way to fix it is to use ssh tunnel to activate the nas on my plex account.
I think I managed to create a RSA key on my pc and copy it to the nas, using this guide here: Is there an equivalent to ssh-copy-id for Windows? - Server Fault (since ssh-copy-id does not work on windows 10). I think it works because if I connect to the nas via ssh it does not ask me the password anymore.
Still, if I launch ssh -L 8888:localhost:32400 user@servername and try to open localhost:8888/web still get the same error message as above.
edit: I may have solved this last issue now, but enabling port forwarding in the sshd config file on the nas.
however, when I go to localhost:8888/web and login to my plex account I still got the same problem I had at the beginning: I am not able to start the server setup and plex asks me to install the plex media server again…
I finally solved the issue by uninstalling the last version of PMS 1.24.xxx I had installed and rolling back to 1.18.5.2309. Then I had to upgrade again to the last version since I could not run some videos… for now it seems is working again.
is it normal that on ds218play says I have the version 1.24.1. 4931 while if I open the PMS it says I have Version 1.18.5.2309 ??
do you suggest to upgrade to DSM7? (I can do that) I was waiting to do that since I was not sure plex was compatible with it.
The ‘newest version availaible’ within the Synology package center is totally outdated with 1.18.5.
so the ‘installed version’ from plex.tv is usally a newer / higher version number.
Depending on what else you use your Synology for i would decide on the DSM 6/7 case.
Personally i can say that the 1.24.1.493x is running fine in DSM7 (DS216+ll). But given that it is a low demand machine, so far from extensive testing. For a ‘sure, no problem at all’ i have not reached the necessary confidence level yet.
The main server is running on an ubuntu server LXC (Intel NUC 8, proxmox VE). For the raw performance it can deliver compared to a NAS, less problems there over all.
I’ll wait a few more till installing DSM 7. that was also my feeling.
still don’t understand why PMS says I have version 1.18.5.2309 while my Nas says I have the newer 1.24.1.xxxx …
Can you elaborate where exactly you see which version? Maybe a Screenshot or two.
Plex Web > Settings > Server > General?
Compared to package center ‘installed version’?
I never had the plex settings showing an older version. Only discrepancy always was the ‘available version’ in the package center.
Interesting. Never had that.
Guess something went wrong on the uninstall/reinstall mixer.
Not sure if this version display comes out of the preferences.xml of plex or if there are others sources.
But makes you wonder if there might be other older parts of the installation not being replaced with new code as well.
again today after I use plex yesterday without problems, I could not find my content of plex anymore. If I login to the PMS I have the same problem as above.
I had to unistall PMS from my nas ds218play. I tried install the version 1.24.2.4973-2b1b51db9 of August 26, 2021 but does not fix this issue.
I had to go back to version 1.18.xxx in order to see the content indexed by plex on my nas via the plex app and then upgrade PMS to a newer one.