Plex Media Server - Secure Connection Failed

Plex Media Server NAS & Devices
1

Hi I had Plex Media Server running successfully for months on my QNAP TS-451. Recently I had some issues so I tried updating the software from the Plex site but since then every time I try to open the plex server I get:

 Secure Connection Failed

The connection to 192.168.1.25:32400 was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Get this on FireFox and similar on chrome and IE browsers.

I have tried uninstalling and reinstalling to no avail. Have used both the version v1.12.0.829 from QNAP and also tried a later version from the Plex site all with the same result.

Anybody have any ideas how to fix?

1 Like
2

I also have this problem on the qnap plex app immediately after instalation. Did you figure this out in the end?

3

From QTS, it connects securely to PMS, but sadly, the certificate is not issued to localhost, but to an
XXXX.plex.direct address, and as such, the certificate is considered invalid :frowning:

Instead, use: https://app.plex.tv/desktop

4

If I try this page, the server never appears.
the app cannot be started on the nas. as soon as I click open, it brings me to the connection failed web page.

5

During initial setup use http://ipofqnap:32400 /web

6

Thanks for the suggestion dane, but if I go to this page, I can just see a spinning wheel and no server appears. which is weird, because the web page is running on this very server.

7

Then we need logs

8

Latest update is fcking with us.

There’s multiple people having issues with 1.14.0.5465-425e4ac90

Roll back to latest public which is 1.13.9.5456-ecd600442

You will be limited and indirect and only allow to stream in 720p from remote.

9

Hello… not sure if this is the same problem, but I just tried installing the beta and while I can connect locally on the server itself, I cannot connect via https://app.plex.tv. It is saying that my connection is insecure, even though it is HTTPS and prompting to allow once/always.

10

Can we please have some DEBUG (not VERBOSE) logs from:

  1. Restart PMS
  2. Let it get connected to plex.tv
  3. Attempt to sign into it
  4. Wait another minute before manually collecting or obtain normal ZIP logs
11

Not sure if you were talking to me @ChuckPa but here are mine just in case.Plex Media Server Logs_2018-11-16_00-39-43.zip (19.6 KB)

12

Those are it! Thanks.

I will go see what I can find. BRB

1 Like
13

Mike,
I’m sorry, You’re posting Windows in the QNAP forum?

Nov 16, 2018 00:38:38.276 [3568] INFO - Plex Media Server v1.14.0.5465-425e4ac90 - Microsoft PC x64 - build: windows-i386 english - GMT -05:00
Nov 16, 2018 00:38:38.276 [3568] INFO - Windows version: 10.0 (Build 17134), language en-US

I am the Linux and NAS guy. I cannot help with Windows. Also, Windows can be an entirely different range of issues.

My best advice is to create a new thread (same title - add “Windows”) and tag it for Server-Windows. The Ninjas who help there will be on in the morning their time (a few hours)

14

B0h… behold the newb. :frowning: sorry about that!!!

15

No prob! Just post fresh, as edited above… All will be cool :slight_smile:

1 Like
16

followup.

Plex Media Server - Computers - Server-Windows

is how it is best listed

1 Like
17

I attempted to find the Logs folder in here, but there is nothing by that description inside this location which exists.

/share/CE_CACHEDEV1_DATA/.qpkg/PlexMediaServer