Plex Media Server WD MyCloud Home 4TB Error

Plex Media Server NAS & Devices
1

Dear Sir/Madam,

When I try to configure plex media server I constantly get the following error message

This page isn’t working at the moment

prod-8198b9e4457d0d6.wdckeystone.com can’t currently handle this request.

HTTP ERROR 502

Any help would be appreciated.

Regards,

Matthew

2

you might want to access your Plex Media Server through its local IP address – not through a 3rd party remote access service (I suppose that’s what Western Digital is handling through wdckeystone.com)

http://[WD MyCloud Home IP address]:32400/web should do the job

3

Hello there Tom80H,

Appreciate your reply however I wouldnt have a clue how to do that.

Regards,

Matthew

4

I suppose you know the local IP address of your WD MyCloud Home NAS?
If you don’t… you should be able to determine it using your router (e.g. using the list of connected devices)

5

Tom,

Thanks for the reply. Im not really that tech savvy. I checked the ip address of the my cloud and it was 192.168.1.37 so I typed http://192.168.1.37:32400/ and got a message “hmm … cant reach this page”

Matthew

6

don’t miss the trailing /web → http://192.168.1.37:32400/web

7

Are you in the house with the NAS, or is the NAS in another location?

8

Still same error message tom

9

Nas in in the house same location.

10

Plex Media Server is running and you’re on the same subnet?
Some routers will create different subnets for wired vs. wireless or guest vs. regular networks.

three more silly questions:

  1. have you checked in the MyCloud admin app if the Plex Media Server app is running?
  2. do you get the same result using https vs. http?
  3. do you get the same result using a different browser?
11

Are you able to ping the plex server?

If on windows, press [windows button] + r together, then type cmd, press return.
In the command prompt, type ping 192.168.1.37
Does it get a response that shows a ttl value?

12

Tom,
To be honest not sure what you mean however I tried my old windows 10 laptop, signed into wd my cloud and the plex media server configured ok however when i try it from windows 11 laptop its saying not available outside your network.

Matthew

13

Hi Aquaman,

Get the below

Pinging 192.168.1.37 with 32 bytes of data:
Reply from 192.168.1.33: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.37:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

14

I think you found your problem. You have a networking issue.

I see the IP address on the box you’re on is 192.168. 1.33. What is the subnet mask of the box you are pinging from? Get that information by running ‘ipconfig /all’ in the command prompt. I’m assuming its 255.255.255.0.

How are your server and the computer you are on connected, copper, wifi? Do they go through switch or router, both?

15

Did the ipconfig and subnet mask is indeed 255.255.255.0.
The laptop connection is via wifi to my router and the WD MyCloud is connected to router via Tp Link extender. Router is downstairs and MyCloud upstairs.

16

Error message I get on plex

image
image1296×592 28 KB

17

First, try to ping the gateway from your laptop, 192.168.1.1. Then, if you could, change your laptop wireless connection to the same TP Link extender your WD MyCloud is on. Once you do that, then see if you can ping the gateway and server Try that page again if the ping to the server is successful.

If it works, then you have a problem either within your range extender or your router. Is it possible that there is a setting in your router that prevents hosts from communicating with each other on the network and only allows them a connection out to the internet, like if on a guest network? See if you can see something in the settings that might be blocking network comms from devices in the router config.

18

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