Plex Media Server won't update or uninstall

Server Version: 1.19.3.2852

I’m having an issue with my Plex Media Server. The update through the server admin just won’t update the server, it stays on version 1.19.3.2852. I tried to update through the .exe from the Plex website but this gives an error saying:

image

C:\ProgramData\Package Cache{27DCD5B3-0DE2-4397-ABBB-C6DB9E3E2BB0}v1.19.2764\

This folder is not on my PC. I tried uninstalling Plex and install it again, same error. So I’m kinda stuck at the moment…

Any tips or suggestions?

FYI, C:\ProgramData is a hidden folder. You can make it visible in Windows Explorer by selecting the View tab then checking the box next to Hidden items.

Regarding your update issue, see the two items linked below. The first mentions using Microsoft’s Fix It tool and a procedure fixing Windows Update issues (which may also help Plex). The second mentions editing the Windows Registry and removing a specific key.

Windows: Errors trying to upgrade, install, or uninstall Plex Media Server

Thank you so much, the registry key did it. All updated and working again :slight_smile:

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