Server Version#: 1.23.2.4656 (running on Asustor NAS AS6604T with ADM v4.0.0.BI92 beta)
For a few days, Plex server has only grabbed pretty basic information for added content. It grabs the title, year, synopsis and that’s pretty much all
Jun 12, 2021 22:40:05.447 [0x7f8010873b38] DEBUG - Request: [192.168.1.19:55475 (Subnet)] PUT /library/metadata/26800/refresh (4 live) TLS GZIP Signed-in Token (Freeben) / Accept => application/json, text/plain, */* / Accept-Encoding => gzip, deflate, br / Accept-Language => fr / Connection => keep-alive / Content-Length => 0 / Host => 192-168-1-90.ec9bf45a551d43199488f187014e13f2.plex.direct:32400 / Origin => file:// / Sec-Fetch-Mode => cors / Sec-Fetch-Site => cross-site / User-Agent => Plex; 1.31.1.2262-74fdc6b7; Windows 10 Version 2009 / X-Plex-Client-Identifier => rbfm83ofawgaptbuk5jl7yc9 / X-Plex-Client-Profile-Name => Plex Desktop / X-Plex-Device-Name => Exterminator5600X / X-Plex-Device-Screen-Resolution => 2560x1440,2560x1440 / X-Plex-Drm => widevine:video / X-Plex-Features => external-media,indirect-media / X-Plex-Language => fr / X-Plex-Model => standalone / X-Plex-Platform => windows / X-Plex-Platform-Version => 10.0.19043 / X-Plex-Product => Plex for Windows / X-Plex-Provider-Version => 3.2 / X-Plex-Sync-Version => 2 / X-Plex-Text-Format => plain / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 1.31.1.2262-74fdc6b7
Jun 12, 2021 22:40:05.455 [0x7f8010873b38] DEBUG - Refreshing metadata for 'Sans un Bruit' (agent: tv.plex.agents.movie)
Jun 12, 2021 22:40:05.455 [0x7f8010873b38] DEBUG - MetadataAgentPostProcessor: adding id 26800 to refresh queue (0 items in queue)
Jun 12, 2021 22:40:05.455 [0x7f8010873b38] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
Jun 12, 2021 22:40:05.455 [0x7f801267ab38] DEBUG - Completed: [192.168.1.19:55475] 200 PUT /library/metadata/26800/refresh (4 live) TLS GZIP 8ms 559 bytes (pipelined: 1)
Jun 12, 2021 22:40:05.464 [0x7f801153fb38] DEBUG - Activity: registered new activity 39620dd7-2e81-44b0-bba9-0d0ff73f76d2 - "Updating Metadata"
Jun 12, 2021 22:40:05.464 [0x7f801153fb38] DEBUG - Activity: updated activity 39620dd7-2e81-44b0-bba9-0d0ff73f76d2 - completed 49.0% - Updating Metadata
Jun 12, 2021 22:40:05.502 [0x7f801153fb38] ERROR - [MetadataAgent/tv.plex.agents.movie] Error issuing curl_easy_perform(handle): 92
Jun 12, 2021 22:40:05.502 [0x7f801153fb38] ERROR - [MetadataAgent/tv.plex.agents.movie] HTTP -92 downloading url https://metadata.provider.plex.tv/library/metadata/5d776d8496b655001fe4aef5?includeReviews=1&X-Plex-Country=FR&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx
Jun 12, 2021 22:40:05.502 [0x7f801153fb38] ERROR - [MetadataAgent/tv.plex.agents.movie] Request for item plex://movie/5d776d8496b655001fe4aef5 has failed
Jun 12, 2021 22:40:05.502 [0x7f801153fb38] WARN - MetadataAgentPostProcessor: error refreshing metadata for plex://movie/5d776d8496b655001fe4aef5
Jun 12, 2021 22:40:05.503 [0x7f801153fb38] DEBUG - Activity: Ended activity 39620dd7-2e81-44b0-bba9-0d0ff73f76d2.
Anyone has any idea where the problem might be?
Are you using the new Plex Agent for your content?
Yes.
Apparently your server is having connectivity problems, check your cables and DNS
Everything else works perfectly fine… There is no network or DNS problem for anything else. So either the problem is not on my end, or it’s something else entirely.
Is there a way to have a more detailed error message ?
The only thing I can find regarding an error 92 in cURL, is cURL using HTTP/2 when the server is expecting HTTP/1.1, or malformed HTTP headers…
But there is no settings I can use to change that… any Plex dev around ?
git, push
opened 08:49PM - 31 Jan 19 UTC
closed 06:22PM - 14 Feb 19 UTC
Hey, thanks for the API!
I'm getting an error using the hitting any endpoint wi… th curl and catching it reveals it to be error 92:
`"HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR (err 1)"`
My implementation:
```
<?php
$user = get_user($id);
$agile_data = array(
'tags' => array('Web User'),
'properties' => array(
array(// First Name
'name' => 'first_name',
'value' => $user['first_name'],
'type' => 'SYSTEM'
),
array(// Last Name
'name' => 'last_name',
'value' => $user['last_name'],
'type' => 'SYSTEM'
),
array(// Email
'name' => 'email',
'value' => $user['email'],
'type' => 'SYSTEM'
),
// ETC...
)
);
$agile_json = json_encode($agile_data);
curl_wrap('contacts', $agile_json, 'POST', 'application/json');
```
Here's my server setup:
```
NAME="CentOS Linux"
VERSION="7 (Core)"
ID="centos"
ID_LIKE="rhel fedora"
VERSION_ID="7"
PRETTY_NAME="CentOS Linux 7 (Core)"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:centos:centos:7"
HOME_URL="https://www.centos.org/"
BUG_REPORT_URL="https://bugs.centos.org/"
CENTOS_MANTISBT_PROJECT="CentOS-7"
CENTOS_MANTISBT_PROJECT_VERSION="7"
REDHAT_SUPPORT_PRODUCT="centos"
REDHAT_SUPPORT_PRODUCT_VERSION="7"
Apache 2.4
config
config-runtime
mod_bwlimited
mod_cgi
mod_deflate
mod_expires
mod_headers
mod_mpm_prefork
mod_proxy
mod_proxy_fcgi
mod_proxy_http
mod_proxy_wstunnel
mod_ruid2
mod_security2
mod_ssl
mod_unique_id
tools
PHP 7.2
libc-client
pear
php-bcmath
php-calendar
php-cli
php-common
php-curl
php-devel
php-fpm
php-ftp
php-gd
php-imap
php-litespeed
php-mbstring
php-mysqlnd
php-pdo
php-posix
php-sockets
php-xml
runtime
```
I'm able to log in and hit the endpoint just fine from a browser using the same creds. Any help would be appreciated!
Thanks again!
Verbose is the most detailed logs you can get. I’ll take a look at it once I get home
1 Like
Finner
June 18, 2021, 1:19am
10
I’ve recently switched to the new Plex Movie agent and having the same problem - only basic information is fetched, no actor listings.
Switching back to the old scanner/legacy agent fixes this problem for me.
I see you have debug and verbose enabled. Can you please Disable verbose, refresh metadata of a movie, than share the logs here? the whole .zip, please.
Also take a look at this:
Hello,
I’ve disabled verbose, please find the logs attached.Plex Media Server Logs_2021-06-18_11-10-37.zip (3.0 MB)
Regarding the upgrade of the library to the new agents, I followed the instructions when I did upgrade the agent.
So, every time you try to refresh the metadata of your files you get the same error:
Movie
Jun 18, 2021 11:10:18.301 [0x7fc1ce107b38] DEBUG - Request: [192.168.1.19:49294 (Subnet)] OPTIONS /library/metadata/26911/refresh (7 live) TLS GZIP Signed-in
Jun 18, 2021 11:10:18.301 [0x7fc1cf172b38] DEBUG - Completed: [192.168.1.19:49294] 200 OPTIONS /library/metadata/26911/refresh (7 live) TLS GZIP 0ms 699 bytes (pipelined: 4)
Jun 18, 2021 11:10:18.302 [0x7fc1cf14fb38] DEBUG - Auth: authenticated user 1 as Freeben
Jun 18, 2021 11:10:18.302 [0x7fc1ce062b38] DEBUG - Request: [192.168.1.19:49295 (Subnet)] PUT /library/metadata/26911/refresh (7 live) TLS GZIP Signed-in Token (Freeben)
Jun 18, 2021 11:10:18.306 [0x7fc1ce062b38] DEBUG - Refreshing metadata for 'Les Sous‐doués en vacances' (agent: tv.plex.agents.movie)
Jun 18, 2021 11:10:18.306 [0x7fc1ce062b38] DEBUG - MetadataAgentPostProcessor: adding id 26911 to refresh queue (0 items in queue)
Jun 18, 2021 11:10:18.307 [0x7fc1cf14fb38] DEBUG - Completed: [192.168.1.19:49295] 200 PUT /library/metadata/26911/refresh (7 live) TLS GZIP 4ms 572 bytes (pipelined: 5)
Jun 18, 2021 11:10:18.311 [0x7fc1cc989b38] DEBUG - Activity: registered new activity 34494576-6ba3-439c-8429-45fbc1c5dfd1 - "Updating Metadata"
Jun 18, 2021 11:10:18.311 [0x7fc1cc989b38] DEBUG - Activity: updated activity 34494576-6ba3-439c-8429-45fbc1c5dfd1 - completed 49.0% - Updating Metadata
Jun 18, 2021 11:10:18.317 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.movie] Error issuing curl_easy_perform(handle): 92
Jun 18, 2021 11:10:18.317 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.movie] HTTP -92 downloading url https://metadata.provider.plex.tv/library/metadata/5d776890308bca002032cfd7?includeReviews=1&X-Plex-Country=FR&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx
Jun 18, 2021 11:10:18.317 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.movie] Request for item plex://movie/5d776890308bca002032cfd7 has failed
TV Show
Jun 18, 2021 11:10:27.364 [0x7fc1ce062b38] DEBUG - Request: [192.168.1.19:49294 (Subnet)] OPTIONS /library/metadata/26450/refresh (7 live) TLS GZIP Signed-in
Jun 18, 2021 11:10:27.364 [0x7fc1cf172b38] DEBUG - Completed: [192.168.1.19:49294] 200 OPTIONS /library/metadata/26450/refresh (7 live) TLS GZIP 0ms 699 bytes (pipelined: 6)
Jun 18, 2021 11:10:27.365 [0x7fc1cf14fb38] DEBUG - Auth: authenticated user 1 as Freeben
Jun 18, 2021 11:10:27.365 [0x7fc1cc965b38] DEBUG - Request: [192.168.1.19:49295 (Subnet)] PUT /library/metadata/26450/refresh (7 live) TLS GZIP Signed-in Token (Freeben)
Jun 18, 2021 11:10:27.369 [0x7fc1cc965b38] DEBUG - Refreshing metadata for 'Victimes et bourreaux' (agent: tv.plex.agents.series)
Jun 18, 2021 11:10:27.369 [0x7fc1cc965b38] DEBUG - MetadataAgentPostProcessor: adding id 26450 to refresh queue (0 items in queue)
Jun 18, 2021 11:10:27.370 [0x7fc1cf14fb38] DEBUG - Completed: [192.168.1.19:49295] 200 PUT /library/metadata/26450/refresh (7 live) TLS GZIP 4ms 572 bytes (pipelined: 7)
Jun 18, 2021 11:10:27.375 [0x7fc1cc989b38] DEBUG - Activity: registered new activity 9cbbea35-b136-4eb6-b368-6f87e5da75cd - "Updating Metadata"
Jun 18, 2021 11:10:27.376 [0x7fc1cc989b38] DEBUG - Activity: updated activity 9cbbea35-b136-4eb6-b368-6f87e5da75cd - completed 49.0% - Updating Metadata
Jun 18, 2021 11:10:27.381 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.series] Error issuing curl_easy_perform(handle): 92
Jun 18, 2021 11:10:27.381 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.series] HTTP -92 downloading url https://metadata.provider.plex.tv/library/metadata/5d9c0e30705e7a001e7256e2?episodeOrder=tvdbAiring&X-Plex-Country=US&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=xxxxxxxxxxxxxxxxxxxx
Jun 18, 2021 11:10:27.381 [0x7fc1cc989b38] ERROR - [MetadataAgent/tv.plex.agents.series] Request for item plex://episode/5d9c0e30705e7a001e7256e2 has failed
Can you try to unmatch those files and match them again?
Are you able to connect to Plex server with the command below?
telnet metadata.provider.plex.tv 443
Unmatching/rematching won’t change a thing, since it’s the same for everything I’m adding lately.
I can telnet perfectly into the Plex metadata server:
One reason I can see for all of this is, as stated in the first post, I’m running Asustor ADM 4.0 (Beta).
They must have updated cURL in the process (even-though it’s still pretty outdated, 7.66.0 released on 2019-09-11), and that newer version of cURL might be more strict than the previous one, and fail at something that previously worked ?
But as far as I can remember, Plex stopped properly fetching metadata BEFORE I installed the ADM 4.0beta…
CostaHT:
X-Plex-Api-Token
Where can I find my “X-Plex-Api-Token” ? It does not seem to be the same thing as “X-Plex-Token”
Haha I also tried that before answering you, but I believe this API is hard coded
Too bad.
I did manually query the URLs, using cURL, and got HTTP 401 errors. But except for this expected authorization error, everything went fine…
It would be nice if someone from Plex cared to take a look at this problem…
