Hello @drzoidberg33 ,
It took me some time, I had to figure out how to cross compile tcpdump for my NAS…
I’m sending you a pcap via private message. It contains the packets exchanged between my NAS and the metadata server. Good luck figuring out what they are saying, since its over TLS… (I believe if you get the TLS private key from the sever and load it in WireShark or SSLDump, you can get the cleartext)
Regards
Ok, so I managed to grab the TLS session keys, so I was able to decrypt the requests !
First, this allowed me to grab the “X-Plex-Api-Token” 
, so I did a bit of cURL from the NAS:
Freeben@FreeNAS2:/volume1/home/Freeben/tcpdump/target/bin $ curl -v -4 "https://metadata.provider.plex.tv/library/metadata/5d77689f308bca002032e2e3?includeReviews=1&X-Plex-Country=FR&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=XXX-REDACTED-XXX"
* Trying 104.18.13.47:443...
* Connected to metadata.provider.plex.tv (104.18.13.47) port 443 (#0)
* ALPN, offering http/1.1
* successfully set certificate verify locations:
* CAfile: none
* CApath: /etc/ssl/certs/
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / ECDHE-ECDSA-CHACHA20-POLY1305
* ALPN, server accepted to use http/1.1
* Server certificate:
* subject: C=US; ST=California; L=San Francisco; O=Cloudflare, Inc.; CN=plex.tv
* start date: May 20 00:00:00 2021 GMT
* expire date: Aug 17 23:59:59 2021 GMT
* subjectAltName: host "metadata.provider.plex.tv" matched cert's "*.provider.plex.tv"
* issuer: C=US; O=Cloudflare, Inc.; CN=Cloudflare Inc ECC CA-3
* SSL certificate verify ok.
> GET /library/metadata/5d77689f308bca002032e2e3?includeReviews=1&X-Plex-Country=FR&X-Plex-Language=fr-FR&X-Plex-Text-Format=markdown&X-Plex-Api-Token=XXX-REDACTED-XXX HTTP/1.1
> Host: metadata.provider.plex.tv
> User-Agent: curl/7.77.0
> Accept: */*
>
* Mark bundle as not supporting multiuse
< HTTP/1.1 200 OK
< Date: Sat, 10 Jul 2021 01:15:11 GMT
< Content-Type: application/xml; charset=utf-8
< Transfer-Encoding: chunked
< Connection: keep-alive
< Access-Control-Allow-Origin: *
< Cache-Control: max-age=86400
< Content-Language: fr
< Etag: W/"1d8e-Gip8PumA1sz9/4g+RJJ7MEnZ9mc"
< Expect-Ct: max-age=0
< Referrer-Policy: no-referrer
< Strict-Transport-Security: max-age=31536000; includeSubDomains; preload
< Vary: Accept, Accept-Encoding, X-Plex-Language, X-Plex-Provider-Version
< X-Content-Type-Options: nosniff
< X-Dns-Prefetch-Control: off
< X-Download-Options: noopen
< X-Frame-Options: SAMEORIGIN
< X-Permitted-Cross-Domain-Policies: none
< X-Plex-Cache: bypass
< X-Plex-Container-Start: 0
< X-Plex-Container-Total-Size: 1
< X-Plex-Timestamp: 1625791245
< X-Plex-Version: 86f5f28
< X-Xss-Protection: 0
< CF-Cache-Status: MISS
< Server: cloudflare
< CF-RAY: 66c5f086595db76f-CDG
<
<?xml version="1.0"?><MediaContainer offset="0" totalSize="1" identifier="tv.plex.provider.metadata" size="1"><Video art="https://image.tmdb.org/t/p/original/1Dhp3oJ3xnqmxHjkoUZpZJN283t.jpg" guid="plex://movie/5d77689f308bca002032e2e3" key="/library/metadata/5d77689f308bca002032e2e3" rating="6.5" ratingKey="5d77689f308bca002032e2e3" studio="Films 7" summary="Bébel et ses petits camarades du cours Louis XIV, sont réputés pour être des fainéants et d’invétérés farceurs. Leur lycée est même dernier du classement au baccalauréat avec 100 % de recalés à l’examen ! Après une plaisanterie qui tourne mal, les trublions se retrouvent obligés d’obtenir leur bac à tout prix, tout en rusant et trichant, s’ils ne veulent pas finir en prison…" type="movie" thumb="https://image.tmdb.org/t/p/original/rbYoFUzstYpGw1A2UYDSh7SqQOn.jpg" addedAt="325900800" duration="5520000" publicPagesURL="https://watch.plex.tv/movie/the-under-gifted" slug="the-under-gifted" userState="0" title="Les Sous-doués" originalTitle="Les sous-doués" contentRating="fr/U" originallyAvailableAt="1980-04-30T00:00:00Z" year="1980" ratingImage="imdb://image.rating" imdbRatingCount="3373"><Image alt="The Under-Gifted" type="background" url="https://metadata-static.plex.tv/1/gracenote/1c2949f9b418df1b8dff57688d0121d7.jpg"/><Image alt="The Under-Gifted" type="snapshot" url="https://metadata-static.plex.tv/2/gracenote/269ff15ba91d55b0083fee98eef30704.jpg"/><Collection guid="plex://collection/5ec2f633eae5400040556e3d" key="/library/collections/5ec2f633eae5400040556e3d" summary="" tag="Les Sous-doués" thumb="https://image.tmdb.org/t/p/original/nzQrDU01HLItnlg3NBWFcXYwCyB.jpg"/><Role thumb="https://metadata-static.plex.tv/people/5d776826eb5d26001f1dd4ba.jpg" directory="1" role="Baptiste Laval, dit "Bébel"" slug="daniel-auteuil" tag="Daniel Auteuil"/><Role thumb="https://metadata-static.plex.tv/people/5d77682b7228e5001f1dd52e.jpg" directory="1" role="le commissaire" slug="michel-galabru" tag="Michel Galabru"/><Role thumb="https://metadata-static.plex.tv/people/5d77682e3c3c2a001fbcca0f.jpg" directory="1" role="Lucie Jumaucourt" slug="maria-pacome" tag="Maria Pacôme"/><Role directory="1" role="Julien Senquin" slug="philippe-taccini" tag="Philippe Taccini"/><Role thumb="https://image.tmdb.org/t/p/original/6tI2snTTmkfeHL5r990YPhz2BpF.jpg" directory="1" role="Léon Jumaucourt" slug="hubert-deschamps" tag="Hubert Deschamps"/><Role thumb="https://metadata-static.plex.tv/people/5d7768274de0ee001fcc8d80.jpg" directory="1" role="Gaston Pourquier" slug="raymond-bussieres" tag="Raymond Bussières"/><Role thumb="https://image.tmdb.org/t/p/original/or0dDDOML8gNnVU5iov9xo51IxY.jpg" directory="1" role="le père de Julien" slug="etienne-draber" tag="Étienne Draber"/><Role thumb="https://metadata-static.plex.tv/people/5d7768635af944001f20190e.jpg" directory="1" role="Catherine Jumaucourt" slug="tonie-marshall" tag="Tonie Marshall"/><Role thumb="https://metadata-static.plex.tv/people/5d776825eb5d26001f1dd1aa.jpg" directory="1" role="le pion" slug="richard-bohringer" tag="Richard Bohringer"/><Role thumb="https://metadata-static.plex.tv/people/5d776876594b2b001e68d0ee.jpg" directory="1" role="Caroline Janin" slug="francoise-michaud" tag="Françoise Michaud"/><Role thumb="https://metadata-static.plex.tv/people/5d776834f59e580021898a3c.jpg" directory="1" role="Gaëtan" slug="gaetan-bloom" tag="Gaëtan Bloom"/><Role thumb="https://metadata-static.plex.tv/people/5d77682da091de001f2e7180.jpg" directory="1" role="Graffiti" slug="patrick-laurent" tag="Patrick Laurent"/><Role thumb="https://metadata-static.plex.tv/people/5d77689f308bca002032e305.jpg" directory="1" role="MC²" slug="gilles-roussel" tag="Gilles Roussel"/><Role thumb="https://metadata-static.plex.tv/people/5d776ab823d5a3001f50805b.jpg" directory="1" role="Jeanne Dutrete (Hamilton)" slug="catherine-erhardy" tag="Katherine Erhardy"/><Role thumb="https://metadata-static.plex.tv/people/5d776890308bca002032cffe.jpg" directory="1" role="Togo" slug="honore-nzue" tag="Honoré N'Zué"/><Role thumb="https://metadata-static.plex.tv/8/people/8bec5825a40bb846d6c4678951c111c6.jpg" directory="1" role="L'écolo" slug="mathieu-schiffman" tag="Mathieu Schiffman"/><Role thumb="https://metadata-static.plex.tv/4/people/4abef05269e41427cea8555378f84c2c.jpg" directory="1" role="Zard, le grand dadais" slug="patrick-zard" tag="Patrick Zard"/><Role thumb="https://metadata-static.plex.tv/people/5d776884103a2d001f574336.jpg" directory="1" role="Bruce Kateka" slug="dominique-hulin" tag="Dominique Hulin"/><Role thumb="https://metadata-static.plex.tv/people/5d77682b151a60001f24b9f7.jpg" directory="1" role="le père de MC2" slug="feodor-atkine" tag="Féodor Atkine"/><Role thumb="https://metadata-static.plex.tv/people/5d77687723d5a3001f4eca14.jpg" directory="1" role="Ruth, copine de Caroline" slug="petronille-moss" tag="Pétronille Moss"/><Role thumb="https://metadata-static.plex.tv/people/5d77682d961905001eb92816.jpg" directory="1" role="le menuisier" slug="jean-cherlian" tag="Jean Cherlian"/><Role thumb="https://metadata-static.plex.tv/a/people/abb11f6919cfbea032837595b5277cfe.jpg" directory="1" role="Mohammed, le serveur" slug="henri-attal" tag="Henri Attal"/><Role thumb="https://metadata-static.plex.tv/people/5d77682f151a60001f24c8b6.jpg" directory="1" role="Mustapha le terroriste" slug="mohamed-zinet" tag="Mohamed Zinet"/><Role directory="1" role="la juge" slug="odile-poisson" tag="Odile Poisson"/><Role directory="1" role="le père de Togo" slug="georges-anderson" tag="Georges Anderson"/><Role thumb="https://metadata-static.plex.tv/people/5d77689f308bca002032e309.jpg" directory="1" role="Marthe" slug="marie-therese-orain" tag="Marie-Thérèse Orain"/><Role thumb="https://metadata-static.plex.tv/people/5d776890308bca002032d002.jpg" directory="1" role="Sarah" slug="helene-zidi" tag="Hélène Zidi"/><Director thumb="https://metadata-static.plex.tv/people/5d7768274de0ee001fcc8d77.jpg" directory="1" role="director" slug="claude-zidi" tag="Claude Zidi"/><Producer thumb="https://metadata-static.plex.tv/people/5d7768274de0ee001fcc8d77.jpg" directory="1" role="producer" slug="claude-zidi" tag="Claude Zidi"/><Writer directory="1" role="writer" slug="michel-fabre" tag="Michel Fabre"/><Genre filter="genre=5d9c046c705e7a001e6c8d99" ratingKey="genre_5d9c046c705e7a001e6c8d99" tag="Comédie" originalTag="Comedy" directory="1" context="tag.genre"/><Rating image="imdb://image.rating" type="audience" value="6.5"/><Rating image="themoviedb://image.rating" type="audience" value="6.5"/><Similar guid="plex://movie/5d7768365af944001f1fa359" tag="French Fried Vacation"/><Similar guid="plex://movie/5d776d16ad5437001f7ccc3c" tag="The Closet"/><Similar guid="plex://movie/5d9f352cadeb7a0021ce14f9" tag="The Restaurant"/><Similar guid="plex://movie/5d7768475af944001f1fdb8f" tag="French Fried Vacation 3: Friends Forever"/><Similar guid="plex://movie/5d776850e6d55c0020410b2d" tag="The Sucker"/><Similar guid="plex://movie/5d77685b54c0f0001f3071af" tag="The Fugitives"/><Similar guid="plex://movie/5d77686333f255001e8549de" tag="French Fried Vacation 2"/><Similar* Connection #0 to host metadata.provider.plex.tv left intact
guid="plex://movie/5d77682e3c3c2a001fbcc9cf" tag="Le gendarme de Saint‐Tropez"/><Similar guid="plex://movie/5d776890308bca002032cfd7" tag="Les sous‐doués en vacances"/><Similar guid="plex://movie/5d7768a3fb0d55001f516410" tag="Stadium Nuts"/><Country tag="France"/><Studio tag="Films 7"/><Guid id="imdb://tt0081541"/><Guid id="tmdb://60175"/><Guid id="tvdb://12271"/></Video></MediaContainer>[8]+ Done(127) X-Plex-Text-Format=markdown
[7]+ Done(127) X-Plex-Language=fr-FR
[6]+ Done(127) X-Plex-Country=FR
[5]+ Done curl -v -4 https://metadata.provider.plex.tv/library/metadata/5d77689f308bca002032e2e3?includeReviews=1
So, the request sent using basic cURL over HTTP/1.1 (apparently Asustor does not know how to compile cURL with HTTP/2 support.
@drzoidberg33 I’ll send the decrypted pcap, when I can figure out how to tell Wireshark to export the decrypted content
Just a quick update for those watching this thread: with the packet capture, @drzoidberg33 was able to identify the bug and provide me with a test build that fixes the problem ! (Apparently, there was a problem in an HTTP/2 header)
Many thanks to him, and any other Plex employee that might have helped 
July 12, the Plex Movie agent isn’t matching anything, can’t even do manual match, 0 results each time. Anyone else? It was fine yesterday.
Same issue here. Zero results. Is that test build available to try that Freeben1 has?
I’m not getting error messages, but the information retrieval on scan or Metadata Refresh reproduces exact long file names in the title field, and hence scrambles alphabetical ordering etc - unless I individually/manually “Lock” title and “Sort Title” fields before refreshing/scanning. Especially with any file that has dots and RARBG in its file name.
Example: Source file title : The.Sting.1973.1080p.BluRay.H264.AAC-RARBG.mp4
That entire file name is reproduced verbatim in both “Title” and “Sort Title” fields.
While everything else appears correct in the metadata retrieval – posters, release dates,cast, extras etc etc… this file titling error is driving me nuts everytime I do a refresh/update of the entire library (and with 1400+ files). Only way I have found to stop this is to correct the entries manually after each scan, and ensure any problem fields are ‘locked’. I guess, as I do each one individually, eventually I will have corrected and locked all 1400+ files. “Fix Match” doesnt seem to help either even if 'Title" etc is unlocked.
Wouldn’t bother me, if it only affected newly added files, but doing a whole Library refresh as I often do is a horribly frustrating exercise. I may have to go back to my original TheMovieDatabase agent, but that has also caused a lot of mismatches to be corrected too.
Just to add a second issue wrt foreign language titles. Previously, using TheMovieDatabase Agent auto-selected my preferred-language (English, or Australian release) title (if it existed) in the main title & sort titles field. These alternate titles are listed on IMDB and TMDB (under AKA) but the new PLEX Agent ignores these for some reason and doesn’t always pick up “Original Title”.
affecting the music library as well. I just added a big classical music set for the first time and thought it odd it couldn’t match. I’m kind of relieved it’s a legit outage that is being worked on.
Is it fixed for music? Is there really no artist match for Igor Stravinsky? This is my first batch at adding classical music so I figured it was the glitch last night not matching it but it doesn’t show as Igor as an option. He has a profile on allmusic and lastfm
I was writing this in another thread when bigwheel closed it saying the issue was resolved.
Guys, this thread has nothing to do with the metadata server outage last night…
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