PLEX Movie TV doesn't show up in all users

I just signed up for PLEX Movie & TV streaming. I got it to show up on both online accounts but on the PLEX app it only shows up on one of the accounts.

Is it a managed user account? The new feature is set to ā€˜Disabled for Managed Users’ by default.

And you need to use the hosted web app app.plex.tv

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So I can’t use it on the PLEX apps (AppleTV, Android, Computer, etc), only on the web app?

Yes, you can use it on these too, if they have been updated to support the feature. Which apps are currently supported are listed in here: https://support.plex.tv/articles/video-on-demand-overview/

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I am up to date on my apps. The Movies & TV only show on the web app. Does not show on iPhone or computer app.

Computer and desktop apps are not yet supported per the link to the support article posted above.

If you’re not seeing on the iPhone or Apple TV, please post the Plex app versions you have installed.

The necessary iOS app has been released only 7 hours ago. Maybe your device isn’t updated yet.

Thanks - I just looked at my phone and there was an update. Working on the iPhone now.

"## Local Plex Web App

Your Plex Media Server comes with a local copy of Plex Web App bundled in, which is accessible on your local network if desired. Newer versions of the web app will be included with new Plex Media Server releases. The version ā€œbundledā€ with Plex Media Server will, by necessity, typically lag behind the hosted version. We recommend using the hosted version to make sure you’re using the latest app."

If you are using the current local Plex Web App the version is Version 4.8.4.

Plex Web App (v4.14 or newer) is required to see the new streaming service.

The version on app.plex.tv is Version 4.16.2 which is why if you log into that you can see it but not on your local version.

This caused me a lot of confusion but I finally figured out why it wasn’t showing up on my local copy of the web app.

waiting to ps4 update

By ā€œhosted versionā€ do you mean https://app.plex.tv/desktop? I am using Server version 4.8.4 and there is no available option to activate Movies and TV. The system reports that this is the current version. I have resorted to creating a link to https://app.plex.tv/desktop in my web browser so I can access the Movies and TV content without 1) clicking my photo in the upper right hand corner, 2) clicking ANNOUNCEMENTS, 3) clicking 1,000’s of FREE MOVIES ON PLEX (I think there’s an extra ā€œ0ā€ here), then 4) clicking LAUNCH on the next screen. It is cumbersome and annoying, but I don’t have to go through a 4-step process to open it and it works. If there is a reason for not including this new content in the Plex Media Server I’d like to hear it.

The version bundled with the server is purposefully several versions (stability) behind the Plex hosted version at https://app.plex.tv/desktop.

OK. I’ll buy that. Thanks.

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