Plex New player stops by itself my video

Hello !
I have an issue with a video I have made with Premiere Pro in HEVC265.
When I launch this video, the player stop always at the same second (7:54).

  • I click many times on pause / play no effect, I need to jump after 7:54 so that the video can continue to play
  • I check the dashboard server, I see the video is in “pause”

However, when I disable the new player, I have no problem with this video and also if I use the Plex-Kodi player it’s work.
If the video is transcoded, no problem again to play it.

So I have only this issue with the new player on Nvidia Shield (no problem with other players: vlc, kodi…). Do you know how solve it ?


Server Version#: 1.19.3.2839
Player Version#:8.0.2.17816 (On Nvidia Shield)

When I play the video, my tv is in direct audio / video.

Video detail:

  • MPEG-H PArt2/HEVC (H265)
  • 3840x2160
  • 60 fps

Audio detail

  • mpeg aac
  • 2.0
  • 48 000 Hz
  • 32 bits

Solved with the last update 8.1.0.17967

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