Plex no longer downloading images

General Discussions
1

I am on Version 1.16.3.1433, and a few days ago both my servers stopped downloading posters and artwork for series.

The agent for series is set to TheTVDB, and it finds all the info for each episode just fine, and the series and seasons also git images on TheTVDB, but they are not downloaded.

It seems to have happened on both servers at the same time, and when looking in the logs I don’t see anything out of the ordinary either.

However, I do see there has been a change to the TheTVDB site, the way it show search results while typing now. I wonder if something in the api has changed too?

2

Now I am getting somewhere!

I did a reorder of the agents, then tried to refresh metadata again, and now I am getting 404’s on thetvdb.com url’s

2019-08-01 13:55:45,123 (14cbc5fa5700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/xxxxxx-3.jpg'
2019-08-01 13:55:45,124 (14cbc5fa5700) :  INFO (__init__:1084) - HTTP Error 404: Not Found
2019-08-01 13:55:45,131 (14cbc5fa5700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/xxxxxx-1.jpg'
2019-08-01 13:55:45,261 (14cbc5ba3700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/fanart/original/xxxxxx-1.jpg'
2019-08-01 13:55:45,262 (14cbc5ba3700) :  INFO (__init__:1078) - HTTP Error 404: Not Found
2019-08-01 13:55:45,269 (14cbc5ba3700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/graphical/xxxxxx-g.jpg'
2019-08-01 13:55:45,278 (14cbc59a2700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/xxxxxx-2.jpg'
2019-08-01 13:55:45,279 (14cbc59a2700) :  INFO (__init__:1084) - HTTP Error 404: Not Found
2019-08-01 13:55:45,281 (14cbc5da4700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/fanart/original/xxxxxx-2.jpg'
2019-08-01 13:55:45,281 (14cbc5da4700) :  INFO (__init__:1078) - HTTP Error 404: Not Found
2019-08-01 13:55:45,424 (14cbc5fa5700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/xxxxxx-1.jpg'
2019-08-01 13:55:45,424 (14cbc5fa5700) :  INFO (__init__:1084) - HTTP Error 404: Not Found
2019-08-01 13:55:45,686 (14cbc5ba3700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/graphical/xxxxxx-g.jpg'
2019-08-01 13:55:45,687 (14cbc5ba3700) :  INFO (__init__:1084) - HTTP Error 404: Not Found
2019-08-01 13:55:45,688 (14cbc78ab700) :  DEBUG (threadkit:244) - Parallel task set DownloadImages ended
2019-08-01 13:55:45,695 (14cbc78ab700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/fanart/original/xxxxxx-2.jpg'
2019-08-01 13:55:45,787 (14cbc78ab700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/fanart/original/xxxxxx-2.jpg'
2019-08-01 13:55:45,793 (14cbc78ab700) :  DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/fanart/original/xxxxxx-1.jpg'
2019-08-01 13:55:45,889 (14cbc78ab700) :  ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/fanart/original/xxxxxx-1.jpg'
3

And now I found another topic about it… I did do a search, and wondered why I would be the only one having that issue… seems to be linked to this TVDB Plex agent not downloading metadata anymore after they switched to v3

4

Well, even just browsing the site, I am getting all kids of errors… When I go into seasons, it’s not a live page, it’s a cached page, and when I try to go live, it brings me to a cloudflare 505 error page. I think TheTVDB is having some major issues

5

Man this was driving me crazy. I couldn’t figure out why half the stuff isn’t loading and showing after redoing my server. I guess I’ll stop trying to fix it and wait.

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6

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