Just started this morning, hangs and never downloads the metadata. I can match it correctly, but nothing is being added. Logs attached. Any help would be amazing.
..........Beauty and the Beast (2017)\ <--- nice, actually - congratulations
..............Beauty.And.The.Beast.2017.HDRip.XviD.AC3-EVO.avi <--- a horrific disaster
Issue #1: Non-Compliant Folder/File Name.
Issue #2: See Issue #1.
A Movie Library/
.............Beauty and the Beast (2017)\ <--- nice, actually - congratulations.
................Beauty And The Beast (2017) [.HDRip.XviD.AC3-EVO].avi
1) whoever invented dots for spaces in file names needs a thorough and severe spanking.
2) File Name must match folder name and both must be compliant.
3) All that extra Bul****t that's making your file name non-compliant should be:
...3b) put in [Brackets] so Plex will ignore it.
Fiddling with names and structures with the item(s) still in the library will likely return undesirable results:
The Plex Dance®:
1) remove show/movie from library
2) update library
3) empty trash
4) clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <--- update library, empty trash, clean bundles
5) bring names and structures into compliance
6) replace corrected show/movie into library
7) update library
All Steps. In Order. No Shortcuts.
Now... before you start screaming that you have 'other non-compliant' files that work just fine - you should know Non-Compliance breeds:
When you least expect it. What works today, fails tomorrow - or this morning - out of the blue.
You may well have other issues, but the immediate issue in your non-compliance issues. Fix those (with at least one item), then we can move on to something else.
FileBot (link in my signature) is the #1 Plex Companion tool.
All those naming/structuring issues handled in seconds - manually or automatically.
It just doesn't get any easier than that to achieve 100% compliance and calm the troubled waters in your Plexiverse.
Reference - I'm not just making this stuff up as I go:
Got it, seems to of fixed it!
Thanks for your time. really appreciate it.