Plex not finding Episodes

trialskid · January 25, 2021, 10:06pm

Hello

I have a TV show that requires English subs as some of the people speaking in it don’t speak English. The first copies I acquired of this show did not have the subtitles, but they showed up in plex no problem. I deleted them and re-downloaded versions with subtitles but only 2 of the episodes in the season are showing up in Plex. They are named exactly the same as the previous files, so I’m not sure. I did some research and did the “plex dance” where you remove the whole show, rescan, empty the trash and clean the bundles and move them back and rescan but that didnt work either

The file structure is laid out like this

TV Shows > 90 Day Fiancé - Before the 90 Days > Season 02 > 90.Day.Fiancé-.Before.the.90.Days.S02E03

Any and all help would be greatly appreciated

Thank you

grhiner · January 25, 2021, 10:23pm

Do not use periods in your file names. Notice there is no dash in the title, use a colon according to TVDB

Corrected Example:
TV Shows > 90 Day Fiancé: Before the 90 Days > Season 02 > 90 Day Fiancé: Before the 90 Days - S02E03 - Blindsided.ext

trialskid · January 25, 2021, 10:54pm

Thank you. When I try to use a colon my synology server won’t allow it in the file name

grhiner · January 25, 2021, 11:15pm

Just leave it out. It should be fine. I have the same problem when manually naming the files. Automated file naming software like FileBot and rename my tv (https://www.tweaking4all.com/home-theatre/rename-my-tv-series-v2/) can use the colon, but I think you can just remove it from the name.

ChuckPa · January 25, 2021, 11:21pm

Point of order here if I may?

Linux (which Synology uses) will allow colon (:) in the file name.
Windows is what has issues with it.

The automated tools are ok with it. If you “Validate” in FileBot, it will clean up (remove) non-portable characters from the names. Plex works very well with these sanitized names.

trialskid · January 26, 2021, 2:26pm

Hmm okay. I tried to rename it through the file manager when I logged into my synology message and gave me an error stating I couldn’t use those characters. I’ll have to look into it thanks

blim5001 · January 26, 2021, 2:41pm

just for info, you cannot use colons on osx either.

ChuckPa · January 26, 2021, 5:17pm

total 16
drwxr-xr-x  2 chuck chuck  4096 Jan 26 12:17 ./
drwxrwxrwt 23 root  root  12288 Jan 26 12:17 ../
-rw-r--r--  1 chuck chuck     0 Jan 26 12:17 This:is:a:test:file
[chuck@lizum test.545]$

Handling the file is all in how you escape it from the shell command line.

trialskid · January 26, 2021, 5:29pm

I’m not familiar with Linux so this is a little difficult for me

Volts · January 27, 2021, 8:50pm

If you want to feel smug about filesystem/filename support, here’s one for you, @ChuckPa.

Windows 10 bug corrupts your hard drive on seeing this file's icon

@trialskid, you might want to try the very-latest-today update of Plex Media Server. It improves show matching performance.

trialskid · January 27, 2021, 9:11pm

Thanks for the suggestion. I installed it and rescanned with no luck

Volts · January 27, 2021, 9:14pm

Can you share how your files (working & not) are currently named?

trialskid · January 27, 2021, 9:17pm

TV Shows/90 Day Fiancé - Before the 90 Days/Season 02/90.Day.Fiancé-.Before.the.90.Days.S02E01.mkv

They are all named exactly the same episodes 1 to 11. Sonarr handles renaming them.

Plex only finds episodes 2 & 5

ChuckPa · January 27, 2021, 9:31pm

May I suggest trying to not take all the spaces out?

The name, as provided by TheTVDB, yields:

[chuck@lizum tv.560]$  cd /vie/qa/tv/90\ Day\ Fiancé:\ Before\ the\ 90\ Days/Season\ 01/
[chuck@lizum Season 01.561]$ ls -la
total 88
drwxr-xr-x 2 chuck chuck 4096 Jan 27 16:27 ./
drwxr-xr-x 9 chuck chuck 4096 Jan 27 16:27 ../
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E01.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E02.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E03.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E04.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E05.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E06.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E07.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E08.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E09.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E10.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E11.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E12.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E13.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E14.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E15.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E16.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E17.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E18.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E19.mkv
-rw-r--r-- 1 chuck chuck  316 Jan 27 16:27 90 Day Fiancé: Before the 90 Days - S01E20.mkv
[chuck@lizum Season 01.562]$

trialskid · January 27, 2021, 9:58pm

I renamed the file

TV Shows\90 Day Fiancé Before the 90 Days\Season 02\90 Day Fiancé Before the 90 Days S02E10.mkv

and it still wont find it

trialskid · January 27, 2021, 9:59pm

Is it simply just the colon that’s holding me back?

blim5001 · January 27, 2021, 10:12pm

dunno,

Have you updated your PMS to 1.21.2.3943-a91458577 (Released a couple of hours ago)?

I just added an example to my test server running PMS 1.21.2.3943-a91458577:

Structured like this:

90 Day Fiancé- Before the 90 Days
  Season 01
    90 Day Fiancé- Before the 90 Days - s01e01.mkv

and that just matched

Volts · January 27, 2021, 10:25pm

I also tested with exactly your file naming and it worked. Removing a : shouldn’t be an issue. I wouldn’t encourage replacing them with other characters.

Now that your files are renamed and you’re on the current PMS version, I would encourage you to try another round of the Plex Dance.

The Plex Dance ™

trialskid · January 27, 2021, 10:34pm

I just did the plex dance

Still the same issue

system · April 27, 2021, 10:34pm

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Plex not finding Episodes

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