Server Version#: 1.25.2.5319-7000
Player Version#: 4.66.1 (Web App)
Hi everyone,
have had Plex for many years now - running smoothly but since a few months there is an issue I cannot fix:
When Media is added, the scanner starts running (preference to auto-add when changes in media folder occur is active) but won’t find anything and won’t produce any error. After moving the folder/file away and out of the media folder and then back in (cut/paste → moving) plex will find it without any error/problem. Naming is not the issue here since it works like a charm after manual moving out and in again … ?
Has anyone run into this, too?
Best of luck to everyone and a happy new year!
Are you initially copying the file to your NAS from a remote location (e.g. uploading it to the NAS from your PC or downloading it to the NAS from another source)? If so you might want to load the file to a staging folder before moving it to its “final destination”; the scanner might ignore a file that’s still being uploaded/downloaded.
Dec 31, 2021 13:47:01.241 [0x7f9045d2bb38] DEBUG - Scanner: Processing directory /volume1/media/Videos/Filme/Jolt.(2021) (parent: yes)
Dec 31, 2021 13:47:01.259 [0x7f9045d2bb38] ERROR - Error opening file '"/volume1/media/Videos/Filme/Jolt.(2021)/Jolt.(2021).mkv"' - Permission denied (13)
Dec 31, 2021 13:47:01.260 [0x7f9045d2bb38] ERROR - Error opening file '"/volume1/media/Videos/Filme/Jolt.(2021)/Jolt.(2021).idx"' - Permission denied (13)
Dec 31, 2021 13:47:01.260 [0x7f9045d2bb38] ERROR - Error opening file '"/volume1/media/Videos/Filme/Jolt.(2021)/Jolt.(2021).sub"' - Permission denied (13)
Dec 31, 2021 13:47:01.260 [0x7f9045d2bb38] ERROR - Error opening file '"/volume1/media/Videos/Filme/Jolt.(2021)/Jolt.(2021).1.idx"' - Permission denied (13)
Dec 31, 2021 13:47:01.260 [0x7f9045d2bb38] ERROR - Error opening file '"/volume1/media/Videos/Filme/Jolt.(2021)/Jolt.(2021).1.sub"' - Permission denied (13)
Dec 31, 2021 13:47:01.260 [0x7f9045d2bb38] DEBUG - Skipping over directory 'Jolt.(2021)', as nothing has changed; removing 0 media items from map.
User PlexMediaServer isn’t being granted permissions
DSM 7 does all this differently and this is why you’re how having troubles.
DSM 7 is now VERY strict about permissions.
When you copy/paste using DSM’s FileStation, it will look at the shared folder permissions and then apply them to whatever you’re copying.
If you’re using SMB, that won’t happen.
SMB file permissions must be set for “everyone” or “world” (or whatever the name is) to have “READ” permission (minimally)
You can go to the top of each shared folder, select all the files, assign permissions for “PlexMediaServer” (“Plex” is NOT used in DSM 7 and can be deleted)
This FAQ still shows the DSM 6 screenshots (the GUI has not changed. Only the name changed)
Hi ChuckPa, thanks so much for your reply … I understand what you are saying but check this out: My shared Folder on Synology (“volume1/media”) has all read & write rights set for the user “PlexMediaServer” … it only lacks the “change permissions” and “take ownership” rights that separate it from admins … what am I missing?
Ok, so I found a solution - SABnzbd has an option where one can set the CHMOD for Downloads. Per default this is empty, I set it to 777 and now everything works just fine … (the read & write settings for user “PlexMediaServer” are unchanged and active for the shared folder where my media resides) … Thanks and best of luck to you, happy new year!
