Plex not adding new movies or shows

Plex Media Server NAS & Devices
1

Hello, I have noticed that Plex is not adding new movies or shows to my library.

After check the logs I’ve seen this:

Jun 04, 2023 16:02:29.266 [0x7f88dc034b38] DEBUG - Activity: updated activity 9bae1472-47a0-4178-af5e-ea6a40ce8d5a - completed 4.3% - Scanning Películas
Jun 04, 2023 16:02:29.266 [0x7f88dc034b38] DEBUG - Scanner: Processing directory /volume1/homes/alexliam/Pelis/Citizen Kane (1941) (parent: yes)
Jun 04, 2023 16:02:29.267 [0x7f88dc034b38] DEBUG - Skipping over directory 'Citizen Kane (1941)', as nothing has changed; removing 0 media items from map.
Jun 04, 2023 16:02:29.267 [0x7f88dc034b38] DEBUG - Activity: updated activity 9bae1472-47a0-4178-af5e-ea6a40ce8d5a - completed 6.5% - Scanning Películas
Jun 04, 2023 16:02:29.267 [0x7f88dc034b38] DEBUG - Scanner: Processing directory /volume1/homes/alexliam/Pelis/The Thing (1982) (parent: yes)
Jun 04, 2023 16:02:29.267 [0x7f88dc034b38] DEBUG - Skipping over directory 'The Thing (1982)', as nothing has changed; removing 0 media items from map.
Jun 04, 2023 16:02:29.267 [0x7f88dc034b38] DEBUG - Activity: updated activity 9bae1472-47a0-4178-af5e-ea6a40ce8d5a - completed 8.6% - Scanning Películas
Jun 04, 2023 16:02:29.267 [0x7f88dc034b38] DEBUG - Scanner: Processing directory /volume1/homes/alexliam/Pelis/Vortex (2022) (parent: yes)
Jun 04, 2023 16:02:29.268 [0x7f88dc034b38] DEBUG - Skipping over directory 'Vortex (2022)', as nothing has changed; removing 0 media items from map.

But I can’t see what’s happeing.

I’m using Synology with Plex.

2

Check that permissions are set correctly for plex. (idk about Synology, but with Linux you have to chown -R plex:plex /path/to/library/or/new/dir)

3

To add,

Recommend you put media in a regular Shared Folder (Control Panel - Shared Folder)

Putting them in your Syno home directory is a permissions nightmware because they don’t give you access to let user ‘PlexMediaServer’ see your home directory (a fundamental rule violation of Linux permissions between non-privileged users)

4

plex
plex1412×92 17.2 KB

5

The thing is, why it worked until a certain date, and after this date, it no longer does.

6

I think I have a new clue.

The file inside the folder doesn’t have the correct permissions. When I fix this manually Plex automatically index the new movie.

I will keep trying to debug this.

7

You will be much better served by placing your media in a shared folder that is not in a user home directory. It avoids the permissions issues you are experiencing.

A straightforward method is to make a shared folder such as /media, with subfolders for movies, TV Shows, etc., then give Plex Media Server read-only or read-write permissions to /media and all subfolders. This gives Plex access to the media and avoids Synology DSM changing permissions and causing problems for Plex.

See FAQ 6: Recommended Media Organization and Adding Media to Plex and FAQ 29 - DSM 7 - Give PlexMediaServer access to your media.

8

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