Same type of issues here. I thought it was related to updating my NAS and making new libraries.
I’m dealing with not being able to get my “Looney Tunes” TV series to scrape metadata. I haven’t changed how they were previously named, but this time I’ve had to remove the files and re-add them several times before they get picked up. Sometimes unmatching/rematching finds the data. I’ve been adding one season at a time and forcing things repeatedly to get them to pick up.
I’ve had issues with matching not automatically happening. I’ll add the series and it won’t match until I go in and manually match it. Of course, when I click match it finds it correctly, it just doesn’t happen automatically.
Unfortunately, I think the devs have been focusing on making Plex a TV streaming service rather than a media manager lately. It’s beginning to show, and my paying days may be drawing closer to an end.
Been having the same issue here since late November.
Have tried pretty much everything, clearing the Plex cache, optimising the database, etc…
I first noticed it when I finished ripping one of my Pokemon seasons DVD sets, moved the files into my Plex directory (like I normally do) on the 29th of November 2020 and no metadata at all.
Nothing changed on my system except for whatever Plex updates occur from time to time.
got similar issues only with TV-SHOWS. Plex simple refuse to get all metadata for all shows, often skipping individual episodes in a season.
It is NOT a naming issue or anything like that.
I got other library solutions that have no issues what so ever getting the metadata form the same source as plex.
This cr*p been going on for years. About time to actually do some real bug fixing instead of keep on adding useless new features no one asked for.
There’s been a recent response about an issue with TheTVDb.com metadata (some change on the online repository’s side causing trouble for certain lookups). Based on personal experience I’ve seen shows getting matched but failing to load metadata… in those cases, manually pushing a metadata update has so far always done the job for me.
If you refer to TheTVDb.com’s API causing trouble… yes, there seem to have been recurring issues with that. Based on the current forum preview of the new Plex TV Series scanner/agent it appears Plex will be able to bypass/sidestep that issue.
You’ll be surprised what users are actually suggesting/requesting. If you’re referring to the newly released Plex Arcade feature… there’s been a multitude of suggestions asking for this
Can’t get past this. Every time/way I add them back, it gets to some random point and stops trying anymore. Manually refreshing does nothing. This time, it stopped right here at 1944.
If your file names are bad, Plex wouldn’t be scanning them properly. In your case it seems the files have been properly added and associated to seasons.
Have you tried refreshing the metadata of those individual seasons that show the show’s default poster (instead of a season poster)?
Side note… your screenshot isn’t really giving much insight if any other metadata might be missing beyond the season posters.
Plex refuses to get metadata for a lot of shows, wheras other “library” apps got no issues getting the same info from TVDB.
Here are a few examples where Plex for some stupid reason refuse to get metadata for ALL episodes in shows, or simple want get metadata at all. (last one (Spywars) is added today)
No matter how I try the Plex Dance, I get about ten seasons pulled in, and then it stops. And I’m not entertaining the idea that the naming is bad. I’ve tried every which way, and it pulls in different seasons if I re-add them in a different order.
which version of Plex Media Server do you have installed on what platform/OS?
which agent are you using for this library/show?
Looks like Plex is scanning the files ok (at least as far as we can see based on the season numbers). Are you getting anywhere by refreshing the metadata for the show / individual episodes?
I’ll have to get home to give you the exact version number, but it’s the most recent version available on my platform, only a little behind the official releases. I’m running it in a FeeBSD jail on TrueNAS.
The complete versions you see in the screenshot were the first seasons I added. I added seasons back one at a time and it would pull fine until I get to around 10 seasons as you see. Sometimes 8 or 9, sometimes 11 or 12… But at some point I will add another season and it will just come up blank.
If I take them all out, do the dance, and add back completely different seasons than the ones you see successfully scraped above, it will scrape the first bunches just fine and stall again somewhere else.
This isn’t season or naming specific. It relates to the number of seasons in the show. And so far, only this show for me. I have nothing else with this many seasons to test.
I’ve tried the TVDB and The Movie database, and tried rematching every which way possible. I have it linked to the TVDB now with shows named exactly as there. I’ve tried all in one folder, separate season folders… Slightly varying names with show name and without in file names… Same result.
And interesting side note. I never managed to get the new scanner working. I’ve seen other people use it and they have much more matching options than I do. If I enable the new scanner it finds no matches for anything. Maybe it’s related?
Well … thinking about what I said before, I don’t think the symptoms are the same as what you’re experiencing. Some of the naming schemes work up to two digits, but not with three.
But your symptoms seem different - like it’s just “too much in a batch” or something. Some other resource running out or getting wedged up.
I created a BUNCH of seasons and episodes, and I haven’t verified them all, but it looks like the new scanner picked them up successfully. I’ll try the old one too. But maybe it’s worth investigating why the new scanner isn’t working for you.
