Plex not matching movies/tv shows anymore

Plex Media Server
1

Server Version#: 1.25.6.5577

It appears that my Plex server stopped matching any media files over the weekend and does not import any meta data anymore. When I add a file to my library, I get nothing; a manual matching attempt just gives me a “No matches found.” message.

It appears to me that the search never makes it to the internet since that message comes up almost immediately. I do not use a VPN, and while I have a firewall on my PC, that shoudl not affect the Synology box. As far as I know, nothing in my setup has changed; it just stopped working. This started with version 1.25.5.5492 installed; upgrading to version 1.25.6.5577 did not fix it.

Any suggestions what happened/how to solve it?

2

Would you please attempt a rescan.

after it completes, download the DEBUG logs ZIP file and attach it.

We’ll see if there are any obvious errors in the logs

3

Here you go. Thanks for your help.
Plex Media Server Logs_2022-03-08_21-34-01.zip (5.7 MB)

5

@ChuckPa – did those logs help at all?

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.