Plex Media server no matching meta data?

Plex Media Server
1

Unable to fetch any meta data to match since Nov 3, 2022.
Trying to match movies and regardless of what movie there are no results and this has been happening since Nov 3,2022?? Any idea of what happened and how to fix this??

Thanks

2

Gonna bet you have a firewall, or router issue, without your server logs that is just a guess.

3

how do I check for this as nothing has changed with my setup
and it just started happening a week ago

4

Plex Media Server Logs_2022-11-08_15-13-45.zip (2.9 MB)

Sorry not familiar with this stuff as it has always worked flawless since forever and have attached logs

5

Im going to start with saying your naming is extremely far from the plex standard, it wouldn’t surprise me if the scanner just cant match your data.

My canned response is to see https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/ and:

If you want to save yourself a lot of time I would recommend using Download - tinyMediaManager and use ${title} (${year}) {imdb-${imdb}} as the new name format.
Episode format:
${showTitle} - S${seasonNr2}E${episodeNr2} - ${title}

Folder format:
${showTitle} (${showYear}) {tvdb-${tvShow.ids.tvdb}}/Season ${seasonNr2}

6

I get that and thank you, but what I am getting at is all but the recent 12 or so files I added to it are matched automatically/manually. The issue with the recent 12 files is I get zero results even manually entering a name of a movie I already have matched nothing shows

7

What scanner and agent are you using?

8

there is only the Plex legacy one. I literally goto a previously matched one and it still won’t render results…

9

What version of plex are you running? I would recommend moving to the new agent and scanner.

10

1.29.2.6364-6d72b0cf6

As for new scanner or agent, there is no option for me to do so since 3 updates ago

11

@dane22 any chance you can take a look at this?

12

Can you access https://metadata.provider.plex.tv/ from the network your server is on?

13

No I cannot.

14

That would be the problem then.

Could you open a terminal and run curl -v https://metadata.provider.plex.tv and then post that output here.

16

Have you set any custom DNS servers on your network? Or maybe have some third party security software running?

Also could you try running these two other commands in the terminal:

nslookup metadata.provider.plex.tv
nslookup metadata.provider.plex.tv 8.8.8.8

19

hmm it suddenly started working again… Did you adjust something on your end??

20

No. I suspect it was your DNS servers (likely from your ISP if you haven’t set custom ones) that were providing bad IPs as shown in the nslookup commands you provided. It’s likely something on your ISP’s side that changed.

You can also re-run the nslookup metadata.provider.plex.tv command again and check to see which IPs it returns now (they will probably be different).

21

Hello guys!
I have the same issue on Win 10 with the latest version of Plex Media Server, even with the previous one. Several days ago, I started experiencing this issue. It only works for me if I turn off Plex, turn on VPN and turn Plex back on. After that, it started searching metadata and matching them. I don’t know from which side of the connection block, my ISP or Plex.

22

Without any server logs I cannot determine if this issue is related at all to the original issue here.

Can you access https://metadata.provider.plex.tv/ from your network?

23

No, I can’t open this website. I can load the page only with the VPN. I’m attaching log files to this message, thank you. I used Cloudflare DNS in router settings, and everything was fine. Today I tried changing to Google DNS, and it still won’t search metadata =(
Plex Media Server Logs_2022-11-10_19-35-01.zip (548.9 KB)

upd. It’s strange, but now I can access this website without using a VPN. Idk why