When I try to access my Plex server locally by right clicking my Plex task bar icon and choosing Open Plex I get an error page stating “Plex is not reachable. We are unable to connect to plex.tv at this time. Please try again later.”
My server is working fine, I can access it via plex.tv with the web player or via my TV or mobile apps but trying to connect directly to the local website either with 127.0.0.1 or my local IP gives me the above error.
I suspect this has been like this ever since I reset my account password due to the data breach but I did have to log on and claim the server to connect it back to Plex.
I have discovered I can connect to the site using my local IP if I set the server option “List of IP addresses and networks that are allowed without auth” to include my local server IP.
This is not useable for me however, as I have a python script that deletes files that are watched which uses the local website URL to connect and it needs to log on with my account in order to check the watched status which it doesn’t do with the option above configured.
Doesn’t sound like it’s related to the password reset / server being reclaimed or you should have similar issues connecting to your server from the hosted web app or other players.
Do you have any content blockers / local firewalls / … that might interfere with Plex’ internal communication? The error implies Plex is trying to connect to plex.tv (probably to authenticate your user for the bundled web app) but fails to reach that. You might also want to review your server’s DNS to rule out there’s issues resolving the plex.tv domain in the first place.
The server logs should show related errors and might shed some more light on the specific nature of your issue.
From the plex.tv site I used the “Sign out” button on the server settings page and then the local website worked again. I then claimed the server once again and logged back in and then everything started working properly.
Not sure why the local website died like that but it’s back again now for no apparent reason.
