I just put Leap! into my movies folders and Plex will not see it. I’m running Plex on a Mac.
Public Enemy Number One is poor naming and structuring:
http://support.plex.tv/articles/categories/media-preparation/
Pay particular attention to TV Show Naming and Structuring.
A Movie Library/
…Leap! (2016).xxx <— would be the correct way to name the item in question.
A Movie Library/
…Leap! (2016)/
…Leap (2016).xxx <— would be the correct way to name the folder containing the item in question.
FileBot (link in my signature) can handle that for you automatically or manually in seconds.
What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure, but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Shows and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.
Renaming/restructuring is best performed OUTSIDE the library and you may need to write a new bundle for the show or movie so The Plex Dance® was invented:
The Plex Dance®:
- remove show/movie from library
- rescan library files
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles - bring names and structures into compliance/Move LMA/etc
- replace corrected show/movie into library
- rescan library files
All Steps. In Order. No Shortcuts.
Still No Joy?
Log Files:
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Provide the name of the articles that refuse to show up.
I’m sorry, I’m tech oriented, but I’m not an IT guy, most of this post is gibberish to me. I tried to refresh the metadata and it deleted 101 Dalmations from my Plex Library and the one I’m trying to bring over “Leap! (2016)” still won’t populate and there are about 4 others of my 407 movies that won’t populate either into Plex.
JuiceWSA’s statement in short:
this is most likely because Plex fails scanning your media properly. sometimes this is caused by 1 file in your media folder which is in conflict with Plex’ naming conventions.
general rule:
avoid any punctuation and quotes in your file names.
if this happened after you added Leap! (2016) – try to rename the file/folder to Leap (2016).
when you refresh your library and it still produces errors, check the Plex logs (see link from JuiceWSA’s post). There’ll be a file called Plex Media Scanner.log which should show some ERROR lines.
I seemed to fix it without all that complicated stuff you talked about earlier that was way above my pay grade. BTW, 101 Damaltians had moved into the “O” for “One” rather than in front for “1”. But what I did was refreshed the metadata, and for the 6 or so movies that were populating the wrong info, such as Arthur (HD), which was the original movie from the 70’s was coming across as the new one in '11 with Russell Brand. So in those I deleted the “(HD)” from the filename. Then I just removed the folder containing all my movies and reassigned the same folder and viola it found all 407.
that’s part of what JuiceWSA stated…
make sure you name your files according to the Plex specification and naming conventions!! – the closer you follow those guidelines, the less problems you’ll have.
http://support.plex.tv/articles/categories/media-preparation/
FileBot is the ‘Easy Button’.
It goes to the database and uses the name they use.
It’s bulletproof.
Link in my signature.
1 Like
FIXED!!! I had the exact same issue on my server. I am running Plex on an Unraid server and Plex could not find new movies. I am not sure if the new update was the issue but here was the fix. I installed mover for unraid. Forced mover to run and complete or flush everything from the Cache drive in on the server. Then went to the share Plex was pulling from and disabled cache. You have to flush out the cache with mover before doing this. In shares for the Unraid server I turned off caching and Plex found all my new movies.
Special characters in general are a no-no. The ampersand was my problem. Thanks!
