Plex not working correctly

Plex Media Server
1

Server Version#: 1.14.1.5488-cc260c476 for UnRaid
Player Version#: Apple TV 2.18

I have an old version of Plex installed from a plugin that as been depreciated. Recently my player does not display any of my library other than what has been played recently or what is in the cache (I guess). I cannot browse the library from the player other than previously stated. However, if I go to the local web server I can see all my database and browse my entire library without issue. To be clear this is with the current install 1.14…

I have installed a new instance to a docker image with the latest version, 1.19. The new version of plex will work as a new install until I move the \Plex Media Server folders. Once I move the database to the new install, plex does not work, including the web version on the standard port, 32400.

I have a large database and need to migrate all the metadata to the new install. I am not sure why Plex works on the old version via the local web host but the players do not recognize the database.

I’ve been using Plex and UnRaid for 9 years and do not know where to start to fix my problem.

I need help. I am willing to move the database manually to a new install but immediately lose access to the server. I am willing to post any log files necessary, but don’t really know where to start.

Does any of this make since to anyone else? Let me know what other questions you have and I will post whatever you need to help.

Please help.

Screen Shot 2020-05-21 at 10.38.05 PM
Screen Shot 2020-05-21 at 10.38.05 PM992×504 97.6 KB

2

Im having the same problem. This happened out of nowhere yesterday… I haven’t installed or changed anything.

All my libraries are not showing up on my ATV, but they are ok in the server and on my Mac.

I deleted the ATV app, then loaded again and everything seemed to be fixed, but later all my libraries disappeared again!

What’s going on?

3

What is very strange is that I can go to the more… button on the ATV app and scroll to the server, all my recently added shows, movies, and on deck can be viewed and watched from that screen, but the drop down on the left for the server shows no libraries. Maybe this is an ATV app problem too. What version of PMS are you using?

I deleted Plex from the ATV too, but it did not help.

4

Im using 1.16.6.1592… i know is not the latest, but i had issues with an update that didn’t allow me to sort my music the way I wanted, so I went back and haven’t upgraded since.

5

Looks like something went wrong on the Plex servers that manage ATV… and they fixed it.
Everything back to normal now.

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.