Plex on LG TV is slowly biting me

Plex Players Smart TVs
1

Server Version#:Latest
Player Version#:Latest

Hi all. I don’t understand what is going on with the development of this app.
Everyone is reporting the same CRITICAL issue since 2 years : the wrong audio track selection.

Every time, before I watch a movie, I have to try every track to know which one will play my language.

Why are we getting things like UNO and other things that no one care, when a issue that big is not patched in 2 years ?

Can we, at least, have a word from a Plex team member, to know if devs aknowledge the issue ?

Thank you.

1 Like
2

I won’t give up.

3

I have the same issue. Just bought a LGOLED C9. Never had issues with Samsung, but the LG app seems very outdated. Any help appreciated.

4

Thanks for the support !

At least, if the app was outdated, it could be understandable, but the app is receiving update every month. How an issue that critical is not in the top priority development ??

5

I would suggest you try to think of a more suitable and describable title for the thread.

perhaps something like;

Plex app on LG TV does not play selected audio stream

or whatever

or reply to old threads with other peoples details and info as well.

creating multiple threads for the same issue(s) is counter productive.

6

I have already done that, as well as a lot of other user. And each other replying to other threads.

2 years later, here we are !

7

My setup is as follows:
TV: LG OLEG 65C9PTA
Speaker: LG SL9YG connected by a HDMI premium certified 2.0 cable with Ethernet.
Plex app: after install dated 07/09/2016.
Dolby 5.1 content: Plays good
DTS MA and DTS:X : Plays good no problem
Dolby atmos 7.1 content: No center channel and some 7.1 videos transcode audio.
IF I play the same setup with XPLAY no problems. I have a lot of 7.1 content and dont want to use XPLAY.
I tried installing EMBY: direct play works.
I am invested heavily on Plex and would prefer to stay with Plex media player app in LG TV.
Can anyone help?

8

Still not a single word from Plex team ? Wow

9

Another update and still no fix, and no news…

10

I was involved in one of the other threads. I requested logs but don’t remember getting any. I have an lg TV and can’t recreate this issue.

Turn on the option in the app to send logs to the server, recreate issue, send logs. Also provide the XML for the video.

11

@anon18523487 First, thanx a lot for answering me.
I’m going to give you the most possible information I can.

My TV is an LG OLED B8.

Here are the things I did just before getting the logs. Only take into consideration the last 2 movies I played (Avengers 2012 and Iron Man)

1a) Avengers English AC3 --> French DTS-HD HRA playing on the TV.
1b) Switched to English DTS-HD MA --> English True-HD/AC3 playing (can’t tell the difference between the two as ARC downgrade True-HD to DD
1c) Switched to French DTS-HD HRA --> French AC3/AC3 (one is truefrench, other one is canadian, didn’t take the time to check what it was)
1d) Switched to English AC3 --> French DTS-HD HRA (same as 1a), only a test to check if it was correct)

2a) Iron-Man French EAC3 --> French DTS-HD MA playing on the TV
2b) Switched to French DTS-HD MA --> French EAC3

Note that I was monitoring the server with my phone and it displayed the track I was trying to play, not the one it was really playing.
And that all of these files play perfectly on PMP/Plex for Windows and Android App.

Plex Media Server Logs_2019-08-22_11-19-33.zip (5.4 MB)
xml.rar (14.0 KB)

12

I can’t open that rar file. Can you upload each one separately?

13

Here they are, I renamed them as *.txt because it doesn’t let me upload .xml files

Avengers.2012.txt (24.5 KB)

Iron.Man.txt (18.8 KB)

14

@anon18523487 Hey, sorry to bother you, did you have some time to check ? :slight_smile:

15

I couldn’t find anything in the log. The file is being direct played so the decision of what track to use is internal to the player and not shown. I tried to reproduce with a few files I have and I couldn’t reproduce. I’m still trying.

16

So, How can I help to debug this ? There is no way to grab the log from the internal player ? I want it so bad to be fixed :worried:

17

i have exact issue also. I’m joining the thread.
Server Version#:1.16.5.1554-1e5ff713d
Player Version#:4.5.1 Plex for LG (LG (webOS 05.30.01))
TV default language and region: Russian

Result: need to switch every audio track in multi-language movie to find russian one. Some times i’m unable to find russian

19

Hi ! Does anyone know how to fully uninstall an app on WebOS. I still have this problem, and I wanted to reinstall Plex to see if maybe it was the solution. But whatever I do, even fully reboot the TV after uninstall it, I’m still logged in when I reinstall it. It proves there is some files who stay there, maybe in the cache, I don’t know.

Does anyone got more info on this ?

FYI, I have a TV serie episode with both french and english audio, and, even with only 2 audio tracks, they are swapped on WebOS.

@anon18523487 Do you want me to upload the file for you, so you can test it locally ? It’s a small 2.3GB file so it’s not that hard to upload for me.

Thank you

20

Go to LG store, click on “My Apps”, select Delete, then select app to delete, then hit Trashcan.

Simple

21

So simple that I’m already logged in when I redownload it.

Did you read what I wrote or no ? :unamused: