PLEX on Nvidia Shield TV crashes when switching audio track during playback

This is an old issue for me, only reporting it now… though I’m confident I’m not the only one.

Server Version#: 1.25.7.5604
Player Version#: 8.30.2.31202
Plex Media Server Logs_2022-03-20_15-16-34.zip (5.2 MB)

Client: Nvidia Shield TV 2015 16GB, latest OS 9.0.1

How to reproduce the issue:

  1. Take any 4K movie that has 2 audio tracks, for example TrueHD and AC3/DTS.
  2. Start the playback with TrueHD track selected.
  3. Switch the audio track to AC3/DTS during playback.
  4. PLEX client will crash/restart itself (yes, it will change the audio track but you have to restart the movie playback)

I have asked a few people (on Shield TV Facebook group) to try it and they were able to reproduce the same issue…

I made a video, happens EVERY time I switch the audio track during playback:

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