Plex on QNAP TS-451 stopped working HELP!

Plex Media Server Remote Access
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1

Server Version#: 1.24.4 QNAP QTS 4.3
Player Version#: 4.66.1

I’ve used PLEX on my NAS now for 5 years. Last week it stopped accessing my server. I access my server (and myNAS) remotely, as I live overseas.

I can access my NAS, but PLEX on all devices isn’t working. It just says Unable to Connect securely. I have updated the server on the NAS from the PLEX website, restarted the NAS etc. But nothing seems to work. Please Help!

2

Since you can’t connect to it the normal way for logs, let’s do it this way :smiling_imp:

  1. Control Panel - Shared Folders

  2. Create shared folder, anywhere you want, named PlexData (case sensitive)

  3. Restart Plex

  4. Try to access it normally

  5. After the 2nd access failure, stop Plex

  6. Open FileStation

  7. Navigate PlexData / Plex Media Server

  8. Right-click Logs and Compress it to Logs.zip

  9. Now download that ZIP then upload (attach) here and I’ll look .

3

Thank you, here is the file you asked for.
Logs.zip (3.8 MB)

Apparently, the server can be accessed locally, the person who has my NAS said. But not remotely. I’ve never had this problem in the 5 years I’ve been away. So not sure what to do from my end.

4

The server has been trying to hard to connect with Plex.tv that the server is now locked out (422 throttled)

The best thing to do is shut it down and give it overnight then start again.

There is a throttle timer which needs to expire

Sep 30, 2021 12:49:52.299 [0x7f9949b02b38] DEBUG - [Notify] Now watching "/share/CACHEDEV1_DATA/Multimedia/TV/The Blacklist/Season 5/The.Blacklist.S05E08.720p.HDTV.x264-AVS[rarbg]"
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - HTTP/1.1 (0.4s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - MyPlex: Published Mapping State response was 422
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - MyPlex: Got response for 947d0be5cfafb6e6912f4d8e38412ab53f7fcf1d ~ registered :0
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - MyPlex: updating mapped state - current state: 'Unknown'
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - MyPlex: mapping state set to 'Mapped - Publishing'.
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Sep 30, 2021 12:49:52.299 [0x7f994bd86b38] DEBUG - MyPlex: Requesting reachability check.
5

Thank you, just letting you know. I did what you suggested, but no good. However I got my friend (WHo has my NAS) to login to the server directly, and he said remote access had been turned off! all fixed now, but any idea how this could have happened? It’s never happened before.

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