Plex Remote Access Gets Disabled

Plex Media Server NAS & Devices
,
1

Server Version#: 1.20.3.3483
Player Version#: 1.21.0.1410-50a34597

Plex was working fine until recently started to disconnect the Remote Access, and remote devices only can playback Indirect from it since then. Nothing was changed on the network, only Plex was upgraded, but downgrade did not fix the problem. Remote Access gets green if I enable it, but a couple of moments later it goes red again. I’m not behind double NAT, UPnP is enabled on the router (I also tried with fixed port forwarding too) but the problem still persists.
When I try to enable the remote access, U usually can see the following error int he logs:
ERROR - Error issuing curl_easy_perform(handle): 28
DEBUG - HTTP simulating 408 after curl timeout

I could not find what could cause this.

Oct 26, 2020 20:19:12.955 [0x7f65bb159700] DEBUG - Notifying the system bundle an update to server /system/notify/serverUpdated?host=127.0.0.1
Oct 26, 2020 20:19:12.955 [0x7f65bb159700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /system/notify/serverUpdated?host=127.0.0.1
Oct 26, 2020 20:19:12.955 [0x7f65bb159700] DEBUG - HTTP requesting GET http://127.0.0.1:43581/system/notify/serverUpdated?host=127.0.0.1
Oct 26, 2020 20:19:14.143 [0x7f65f483d700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 26, 2020 20:19:14.143 [0x7f65f483d700] DEBUG - HTTP simulating 408 after curl timeout
Oct 26, 2020 20:19:14.143 [0x7f65ba88f700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Oct 26, 2020 20:19:14.143 [0x7f65f59d1700] DEBUG - PublicAddressManager: Obtaining public IP.
Oct 26, 2020 20:19:14.143 [0x7f65f59d1700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip

Also, I can see this in the logs:
Oct 26, 2020 20:32:18.507 [0x7f65b9fc5700] DEBUG - MyPlex: Toggling server publish state.
Oct 26, 2020 20:32:18.507 [0x7f65b9fc5700] DEBUG - MyPlex: stop public ip check and mapping - current mapped state: ‘Mapped - Not Published (Not Reachable)’.
Oct 26, 2020 20:32:18.507 [0x7f65b9fc5700] DEBUG - PublicAddressManager: Stopping.
Oct 26, 2020 20:32:21.570 [0x7f65b9fc5700] DEBUG - NAT: UPnP, found device http://192.168.x.x:48231/rootDesc.xml with private address <192.168.x.x>
Oct 26, 2020 20:32:21.585 [0x7f65b9fc5700] DEBUG - NAT: UPnP, usable device http://192.168.x.x:48231/rootDesc.xml with private address <192.168.x.x>.
Oct 26, 2020 20:32:21.678 [0x7f65b9fc5700] DEBUG - NAT: UPnP, unmapped port 20612.
Oct 26, 2020 20:32:21.678 [0x7f65b9fc5700] DEBUG - Destroying public address manager
Oct 26, 2020 20:32:21.678 [0x7f65b9fc5700] DEBUG - MyPlex: sendMapping resetting state - previous mapping state: ‘Mapped - Not Published (Not Reachable)’.
Oct 26, 2020 20:32:21.678 [0x7f65b9fc5700] DEBUG - MyPlex: mapping state set to ‘Unknown’.
Oct 26, 2020 20:32:21.681 [0x7f65b9fc5700] VERBOSE - It took 0.0 sec to serialize a list with 9 elements.
Oct 26, 2020 20:32:21.681 [0x7f65b9fc5700] DEBUG - MyPlex: Sending Server Info to myPlex (user=user@user.com, ip=, port=0)
Oct 26, 2020 20:32:21.682 [0x7f65b9fc5700] DEBUG - HTTP requesting POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 26, 2020 20:32:22.373 [0x7f65b9fc5700] DEBUG - HTTP 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - MyPlex: Published Mapping State response was 422
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - MyPlex: Got response for a31dc341de0934852980cd074401d213152d68d3 ~ registered :0
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - MyPlex: updating mapped state - current state: ‘Mapped - Not Published (Not Reachable)’
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - MyPlex: mapping state set to ‘Mapped - Publishing’.
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - MyPlex: async reachability check - current mapped state: ‘Mapped - Publishing’.
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - MyPlex: Requesting reachability check.
Oct 26, 2020 20:32:22.374 [0x7f65b9fc5700] DEBUG - HTTP requesting PUT https://plex.tv/api/servers/a31dc341de0934852980cd074401d213152d68d3/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=f2aaa29f-d604-490f-966e-949478fcdb91
Oct 26, 2020 20:32:22.624 [0x7f65b9fc5700] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/a31dc341de0934852980cd074401d213152d68d3/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=f2aaa29f-d604-490f-966e-949478fcdb91
Oct 26, 2020 20:32:22.625 [0x7f65b9fc5700] DEBUG - MyPlex: mapping state set to ‘Unknown’.
Oct 26, 2020 20:32:22.625 [0x7f65b9fc5700] DEBUG - Relay: stopping relay connection to 178.79.141.27
Oct 26, 2020 20:32:22.625 [0x7f65b9fc5700] DEBUG - Killing job.

The data here:
Oct 26, 2020 20:32:21.681 [0x7f65b9fc5700] DEBUG - MyPlex: Sending Server Info to myPlex (user=user@user.com, ip=, port=0)

apart from changing the user was not removed by me. It is actually like this in the logs.

2

Diagnosis from snippets is not idea however, this tells me your server has a problem.

May I have the full logs ZIP (the normal way to share log files) so I may evaluate?

The best logs you can provide me are:

  1. DEBUG ON
  2. VERBOSE OFF
  3. Restart PMS
  4. Allow to sit idle for 2 minutes
  5. Download logs ZIP file
  6. Attach it.
3

Hi ChuckPa,

Plex Media Server Logs_2020-10-27_09-50-17.zip (961.5 KB)

Thank you for your help. here are the logs you requested.

4

Hello,

No luck here? Unfortunately, I cannot really find the cause by myself :confused:

5

Seems I found the issue. Looks like for some reason the ports from 15000 and above don’t reach my router. Maybe my provider blocks them. I changed the external port to 500 and forwarded it on my router and all seems to be working fine now. My provider is Movistar in Spain.

Now I have the problem, that unfortunately I uninstalled PMS and now I do not know how to restore the backup I have. Can you please help with that?

6

Hello ChuckPa,

Did you see anything in my logs? It seems the same started to happen again out of the blue. No change was made to the network setup, only Plex was upgraded. Now I cannot make it work again even by changing the listening port.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.