Plex Pass Lifetime, and Plex says Remote access is enabled, but it only works in Web Browsers

[y2bogusplex]

Server Version#: 1.41.7.9823
Player Version#: Android 2025.17.0

So I’m a PLex Pass Lifer, and I have my sever set up for remote access, and the server says my server is fully accessible from outside my network as seen from my screenshot below, but I can only successfully access my library remotely using the web browser. Using a browser I can play all my videos without issue remotely, but on any of the apps I’ve tried, (Android Phone, Android TV, Fire TV) it says my server is offline when I try view any of my content. I have browsed through these forums, as well as Reddit, and I’ve gone through the troubleshooting docs without resolution. Has anyone with this same issue been able to resolve it?

[FordGuy61]

Sign out of / sign in to the Plex app on the remote devices.

That will force them to authenticate with plex.tv. Should also pick up that your server is online.

[y2bogusplex]

No change

[sidhartharoul]

I have the same problem, not able to do remote access on Android App

[taygen85]

Same thing with me

[sidhartharoul]

I think something wrong with the new app, I am able to remote access using the old plex android app

[y2bogusplex]

I can now confirm, downgrading my android app to the dec 2024 version immediately fixed my remote issues.

The new app is broken. It needs to be fixed.

[sidhartharoul]

Correct, @y2bogusplex

I have also checked though my wife’s Iphone with the new IOS app, it was working there too.

Now we all sure the android app is broken.

[y2bogusplex]

Has there been any acknowledgement of the issue from the devs? I’ve locked my app to the old version until there’s a fix.

[robertrice752]

I have the same issue since the app updated. I can remote access from a windows PC on different network, but IOS or Android apps cannot see the server or any Library. I have signed up for the 14day remote access trial. I cant find any solution. I assume the port forwarding is ok as I did not change anything on the router and I can aCcess from windows.
COME ON PLEX AND FIX THIS PLEASE!! LOOKING AT ALTERNATIVES NOW.