Plex Photos - Error An error occurred loading items to play

[matjveli]

Server Version#: PlexMediaServer-1.40.2.8395-c67dce28e-MyCloudEX2Ultra_OS5
Player Version#: Version 4.128.1

Hello,

running plex on my MyCloud Ex2 Ultra. I created a library for photos, first I wanted to try only a portion of the photos I have, about 20GB and 20 folders. After adding it, it shows that it is going through and analyzing the photos (CPU and RAM graph almost 100%). When all the processes stopped according to the graph, I looked in the photos folder, and there I only have two folders loaded. The other folders do not have a thumbnail - preview, and when I want to open the file it writes an error and in the consilo I can see:

There was a problem analyzing this item.

I’m sure there is no problem with the jpg, png file type because last week when I put in the path for all folders, this particular folder was correctly parsed and opened.

I tried:

• Restart plex
• Update plex
• Restart Mycloud
• I removed all the libraries to start with a clean slate
• Optimizing the database
• Clean Bundles

Nothing helped. First thought the problem was that I made a library that is 650GB big, so I subsequently removed everything and now made a library that is max 20GB and 20 folders and the problem persists

[matjveli]

When I try open files, console show Got exception from request handler: std::bad_cast

[matjveli]

In the course of analyzing the files I noticed one line where the plex subsequently stopped logging

[matjveli]

Today I found out that after upgrading PLEX server to WD MYCLOUD EX 2 ULTRA no files or videos, series or pictures can be played.

[matjveli]

Resolved. The problem was caused by either a plex server update or a WD server update. I MUsel reset the settings for both services.