Plex Player app on nVidia Shield is broken

Plex Players Streaming Devices
21

8.26.0.28833 also seemed to fix the forever-spinner on start (although only one day data point), however, getting pretty severe jerking and chopping of 4k HDR content with it. Any other suggestions?

EDIT: actually, maybe that was related to losing all my other settings after trying to resolve the problem with a factory reset. The rest of this message still applies :slight_smile:

I’m kinda shocked at how broken the plex-on-shield situation seems to be right now given that it seems to be the premier platform for enthusiasts :frowning:

22

Just to update. The infinite Spinning yellow circle when trying to play back HDR10+ on my 2019 shield pro is still broken in the latest 9.3.0 beta.

Rolled back to 8.27.1 again and back to being all good.

24

Maybe you should ping one of the Plex devs to get their attention?

25

Not sure who or how?

26

I happened to know one Plex employee from another post. Hi @BigWheel can you maybe please take a look at playback issue for HDR10+ content? Thank you in advance!

27

Would need to see the android logs and the server logs after playback is attempted to see what is going on. If only particular files then likely will need to see the plex media info xml for the file as well.

1 Like
28

having the same issue with hdr+ (“legally” downloaded halo tv show).

29

for HDR content are you using HDR capable TV, HDR 2.x cables , compatible receiver, etc?

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I can confirm all my cables, receiver and projector fully support 4K HDR. All worked fine until a couple months ago.

31

OK then will need the logs I mentioned in earlier reply.

32

Funnily enough Halo is where I also see the problem.

Will gather some logs from this and some other items that don’t play and respond back.

33

Well I tried to watch an episode of the expanse which is hdr+ as well and no issues.

34

@BigWheel These logs work?

Two different files with the latest player and server beta. Yellow spinning circle left running for approx 20 seconds with each.

Both of these work fine with 8.27.1 but not with 8.28, 9.0, 9.1, 9.2, 9.3 beta.

If you need more details please let me know. Once you have the files please confirm and I will remove from the post. Thanks

35

got em

36

That was fast! :smiley: Much appreciated!

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Did the logs offer any explanation to the problem? any other data I can try and provide that might help?

38

For what it’s worth for anyone watching this thread. No improvement in 9.4 beta.

39

Hello @coop3r ,
Maybe you have the same problem as me.
I have the lastest version of Plex media palyer on NVIDIA SHILED TV Pro (2019) and when I try to play .mkv HEVC movies with Dobly TRUEHD Atmos audio, that doesn’t work plex is continuously charging with error message.

But If play the same movie or others with DTS, DTS-HD MA, AC3, EAC3 it works well !

Tht’s why I don’t understand …
I have the latest version of Plex Media Sever on my NAS and latest version of Plex Media Player on my Shield TV PRO.

40

Best as I can tell my issue is specific to HDR10+ playback/fallback to HDR10, as the stuff that won’t play for me generally has EAC3 5.1 rather than TrueHD.

I haven’t actually had any problems with specific audio streams and everything seems to work fine in that regard. (Passed through Bitstream over HDMI to Sonos ARC)

41

Are you able to read TRUEHFD ?