I researched issues around the web player skipping on some movies but not others for months, with a lot of frustration… including searching the forums here and on reddit. Until someone told me in person I might look for a windows app …
I would prefer to use the plex website to play media on my pc, but am certainly ok with using a windows app. I find it curious though that the website isn’t as developed as the app.
In any case, I wonder if you might put a link to the desktop app into the plex media server somewhere so if someone only installs PMS and starts to use the website, that they’d have a chance to learn about the app for windows, and that it is the preferred player solution.