Plex player fails to play EAC3 5.1 when BT headphones are connected

Server Version#: 1.32.6.7468
Player Version#: 9.30.0.3604 (Android TV, Shield Pro)
Playback does not start, if you navigate to the playback info, it’s transcoding audio, only happens when BT headphones are connected and plays fine via the TV and/or speakers.

Hi, would you be able to provide client-logs? I tested it now on my own shield with Bluetooth audio and playback successfully starts while transcoding the audio to OPUS. Are you using the Shield as the server?

hello. the client logs are uploaded. one is for the error message with BT headphones, the other is when I’ve disconnected the headphones. Same media.

I am using another Win server box as the server, the CPU is 6600k, not sure if it matters for the audio codec transcode.

plex_error_bt.txt (4.1 MB)
plex_play_no_bt.txt (4.2 MB)

a workaround is to start the audio track first and then switch on the bt headphones to connect.

Apologies for the delayed response, do you experience this with any other audio formats such as TrueHD?

Is your server usually able to successfully transcode video or audio?

I am still unable to reproduce the issue.

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