I think these changes in Shield Experience Ugrade 8.0 (released today!) should fix this issue for some people?
Network
- Resolves low bandwidth issue when streaming from high latency network
- Improves Wi-Fi disconnect issues that require restart to recover.
- Resolves unstable network issues when not connected directly to router
These changes were listed in the Shield 7.2.3+ test image, and after I upgraded to that I have streamed multiple movies/tv shows without any interruption over wifi.
Hope so, couldnāt check yet.
Aaaaaaaaannnnd the issue is back. Videos that had no problem before now quit with the low bandwidth error. If you are on the 7.2.3+ test image, I would recommend not updating to Shield Experience 8!
EDIT: Shield forums suggest that the changes were made in 8.0 https://forums.geforce.com/default/topic/1158216/shield-tv/shield-experience-upgrade-8-0/post/6126414/#6126414 so maybe its just me!
I am not sure this is only a Shield issue - I have the problem on my AppleTV and I am not alone.
[edit: added āonlyā]
A year and a half later this problem persists.
Having the same issue on my AppleTV and chromecast. Started about 4 days ago. Insanely annoying! Sometimes the picture just freezes with no error. No issues streaming content with these devices from Netflix (in 4K), Hulu or YTTV.
If you are still experiencing this issue, would you be able to switch to our beta and install v7.20, if the problem still exists, grab the logs from the Android app and share them with me. Will take a look ASAP!
Info about grabbing the logs is available here; https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/
Can you remind us how to install the beta please? I switched to AppleTV for awhile b/c of this issue (and others) and forget how. Problem is, that it happens on both Android and iOS!
Thanks
BP
If you have already signed up for the beta, you can click this link https://play.google.com/apps/testing/com.plexapp.android and enter back into the beta on Google Play, it will take a few hours and then a new update will be offered.
If you havenāt signed up for the Android beta before, you can go here to sign up: Join App Betas: Android (mobile), Android TV, Apple TV, iOS
Once your in, if you donāt want to wait for Google Play to offer the update, you can download the APK from here; Android (mobile) beta release notes - #224 by SamFromPlex
Just as an FYI.
We discussed this amongst other things about the Android app and how it pushed me to use the ATV 4K instead of the Shield, in another thread.
But hereās the latest newsā¦ After an issue free few months on the ATV, I now experience this more on the ATV than I even did on the Shield and thatās really saying something.
(Plenty of others have reported the same thing.)
I guess I was wrong initially thinking it was a client issue. Just saying 
Thank you. I was signed up for beta at some point, but not sure that Iām getting them download automatically
I am signed up for Beta and it appears Iāve always been, yet my version still shows 7.19ā¦ any ideas? Thx
Try visiting this link and approving the request; https://play.google.com/apps/testing/com.plexapp.android if you canāt access the link, then send me a private message with your Google account email address and I will take a look!
I have this issue frequently. Same videos play seamlessly from the Rokus sitting right beside my Nvidia Shields in various rooms. Using the latest player beta on all Shields. Not a new occurrence ā typically at least 3-4x a week for as long as Iāve had the Shields (about a year now).
Guys I just want to throw an idea out there.
Its early days yet for even me to even come close to saying that there may be a resolution to this issue but less than a day later and so far so good. Itās been more than a year suffering this on my Shield and more recently seeing the same thing on the ATV 4K.
So this is what I tried after a comment from @SE56 who I believe uses neither device.
Make sure your server is assigned a static IP and not DHCP (mine always has been static so may or may not be relevant)
More importantly DO THE SAME FOR THE CLIENTS. Then restart server, router and client.
As i said its far too early to come out with any bold statements but after several nights of issues with extremely low bitrate SD stuff on the ATV 4K (at least two or three times per episode) it never happened once last night.
Today Iām on the Shield watching 4K Remuxes and no issues so far on the 1 and a half movies I have watched so far.
I just wanna add this also may be coincidental. Before setting the static IPās I did the latest test flight on the ATV 4K and Experience 8.0 on the Shield. So its possible that something in those upgrades changed something.
I will keep updating as to whether the issue comes back.
Itās purely coincidental. Mine have had static IPs since day one yet continue to have this issue, even after the recent update, etc. The network is fine ā I can stream anything I want all day long on any device, including the Shields, and the only thing that consistently gives me this issue is the Plex Player. Never, ever, EVER have issues with the Rokus that are in exactly the same spots on exactly the same network playing exactly the same videos.
Fair enough. Iām sure when the message does hit again it will hit with a vengeance. Right now I will enjoy the fact that Iām around 10 hours in (last night and today) without seeing it rather than four times in a 50 minute episode at 1.5Mbps.
On the SHIELD an issue in the network stack was fixed in SHIELD Experience 8.0.0, do you have this installed on your devices?
Just anecdotal, but since the 8.0.0 upgrade, Iāve been hammering PMP on Shield with all kinds of stuff that used to fail (full Blu-Ray rips especially) and canāt reproduce any failures anymore.
After shield 8.0 I factory reset my shield, and now have no issues, the buffer when watching a 4K remux has vastly improved, so I get no error msgs anymore.
