Plex refusing to use second HDHomeRun tuner

[andrewmoore]

Hi all,

I’ve recently noticed that a lot of my Plex DVR recordings have been failing and it didn’t take long to work out why.

I have a HDHomeRun Connect Duo, for clarification it’s this one (HDHR5-2DT).

The recordings always fail when I’m watching live TV. So I went onto the tuner just before a recording was due to start to see what was going on. The second tuner always remains free and is never claimed by Plex. Meaning if I watch Live TV it cannot record.

I’m running PMS Version 1.13.2.5154 and the firmware on the HDHR5-2DT is 20180327. Plex is recognising that there are 2 tuners, it’s just not using the second.

I have successfully pulled two streams from the HDHomeRun using VLC, using both tuners. Just to check it’s not the HDHomeRun at fault.

Anyone else experienced this? I have tried removing and adding the tuner which didn’t help.

Many thanks for the help in advance.

[johnm_ColaSC]

Are you using Plex to watch Live TV or some other app that is using one of the Plex configured tuners? I have no problems watching Live TV and recording shows using all 3 of my HDHR tuner devices.

[andrewmoore]

Hi. The recordings fail while I’m watching Live TV on Plex and the first tuner is in use.

This is what the tuners status is. Even though Tuner 1 is free, Plex won’t try and use it for whatever reason and the recording will fail.

[johnm_ColaSC]

Plex does not request a specific tuner, ie tuner 0, but makes a request to the tuner device. The device determines what tuner will be used or sends a rejection message to Plex if it is unable to fulfill the request. Would need to check the Plex Media Server log immediately after a failed recording to see why the recording failed.

[kaovilai]

The funny thing is sometimes when Plex fails to record a channel, it would still be able to tune in and watch it…