I hope you don’t mind me sending this to you. It is some screen captures of plex settings which reflect a client accessing my server and the remote access showing no remote access. I also included a new log while the client is accessing my server. I really wish that I could be of more help to you and apologize for my lack of knowledge in this. Thank you for your willingness to help.
Plex Media (3.3 MB)
For that Now Playing screen, you need to hover on it with the mouse to see the extra info about what was being done
See this image as example of the extra info
For that screenshot and also the screenshot of remote access not being available, would need the time so that the relevant log file entries can be looked into
I do notice in the logs that Plex Relay was being used for remote access - from Jul 11, 2018 18:19:30 to 19:19:1234:. Plex Relay would get started if the client cannot get through the server remote access route
Here are the items you requested. The time all this was extracted was 10:32 a.m. Eastern Standard Time on 7/23/2018. Hope this helps and thank you.Plex Media (2.8 MB)
Thank you. Remote Access was down throughout the period covered by the logs
Jul 22, 2018 18:32:33 to Jul 23, 2018 10:33:1234:
However, in such cases, Plex Relay steps in and offers a secure route
The Roku connection was through Plex Relay
See https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/
Well looks like you have exhausted everything to try and correct the problem I am having. As is told you before my next step would be to reset my gateway back to its default settings and try again. I have also read on the forum that people have had luck downloading an older version of plex. Looks like version 1.13.2.5102 was the version that seemed to work for some folks. Any thoughts on doing that first (if I can get that download)?
Well the last set of logs were covering the time after the failure. So I would not count that as exhausting investigation
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