Plex Remote Access Issues

Plex Media Server Remote Access
1

Server Version#: Version 1.43.3.10896
Player Version#: Version 4.160.0
Hi Plex Support,

I’ve had intermittent issues for the last few days where my server shows as offline for remote access. I’ve tried restarting the server and rebooting my computer. I have a manually specified custom port and that port is open on my network for port forwarding. Without making any changes occasionally it will show as available for remote access and work but most of the time it is down.

Do you have any troubleshooting steps/tips I could perform in order to try and get it up and running? Please let me know if I should do any steps and then download fresh logs to provide them.

Thanks,
mightymurrs

2

Also experiencing this. Can access https://[MY_PUBLIC_IP_V4]:32400/identity from outside the network fine but cannot connect to Plex server through the app.

3

Worth noting, uninstalling and rolling back to Version 1.43.2.10687 solves the issue.

4

I did not for me.

I restored a backup in proxmox which is on version 1.43.3.10828. That fails.
Version 1.43.2.10687 als has this issue for me…

5

There were backend issues at Plex. Should now be resolved.

6

Is this now sorted, im still getting no ips on this

7

Try restarting your server. If the problem persists, pull the server logs and post in the thread I linked above. It seems to be the most active (more eyes on the problem).

8

Ok, here’s a weird one. Everything was great, no issues with remote access, then Xfinity decided to update the firmware in my bridged Xfinity router. It unbridged itself which shut off all the connectivity to my Nighthawk router and once I re-bridged it I can’t get Plex to stay in Remote access mode very long. It works for a few hours to a few days then stops. I have tried it with and without checking the box for the port forwarded 32400. I’m really perplexed. Also, even more strange, the Plex app on my phone can’t connect half the time, but Plezy can connect any time remote access is working on my server machine.