I couldn’t reclaim my server after the password breach. I figured I’d start fresh since my library was fairly small. I’m unable to do that. When I try to add media, I see a message reading “get plex Media server.” I already have it and it’s running. Anyone run into this?

Thanks but this didn’t work. No solutions have worked. I just want to start over but can’t do that. Plex is no help either. I truly regret paying for a lifetime pass.

Some additional info. My server was 99% music. I had just started dabbling with video content. It seemed easier to just create a new server. I don’t care if I can’t reclaim my old one. The issue now is why won’t Plex recognize that Plex media server is installed and running?

I saw a few older posts from people with the same problem. None had any solutions. It’s absolutely ridiculous that Plex will take people‘s money for a lifetime pass but refuses to offer any kind of tech support. I’ve requested a refund (which I doubt I’ll get) and they keep sending me here.

Was Plex Media server already installed on this machine? What did you do so far to start over?

I’m running Plex Media Server. I started over my removing my old server since I couldn’t reclaim it. Now, the Plex app doesn’t recognize the media server, giving me a message to install it. I’m not alone in this. I searched the forums and it’s a repeated issue that as far as I can see, hasn’t been s…

You only repeated your initial post from above.please try and answer my actual questions in my last post.

Plex media server was and currently is installed on the machine. I’ve uninstalled and reinstalled everything plex related multiple times. When I log in, it correctly shows there are no servers. So far, the only thing I’ve done is try to add media. This takes me to a page that asks me to install plex…

[Screenshot 2025-09-10 204004] Here’s what I see on my end when I try to add media

Plex says "get Plex media server" but it's already running

Plex Media Server

OttoKerner September 10, 2025, 6:57am 2

There is no need to start over.
See Unable to access server after password reset - #116 by OttoKerner

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Plex says "get Plex media server" but it's already running

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