@BigWheel @drzoidberg33
Hello! First of all, thank you very much for your reply and contribution to this question. Please read it patiently. I have been using plex since 2018 and even developed plug-ins for plex, so I can only be considered familiar with plex. If necessary, I can assist you in testing.
Let me explain to you more comprehensively the problems that plex is currently facing in China. Our network is blocked by the firewall, including but not limited to (plex.tv, tmdb, tvdb…) So I will tell you about the problems we are currently facing as follows:
Devices involved: PC, mobile phone, TV
Systems involved: Windows, Linux, Android, iOS
Products involved: PMS, PMP, Amp
It can be seen that we are completely shut out, so the current problems in China are very serious.
The main problems currently existing (regardless of system and device, because all have the following problems)
Including some temporary solutions, but temporary does not mean solved
- PMS and PMP will verify the account when logging in, so all of our Chinese users will stay on the Logo screen in PMP because it has been trying to connect to the server to verify our account and obtain the token for parsing, but the problem is that we are blocked. If we leave it alone, we can’t log in at all.
2.*Currently there are two temporary solutions for this situation:
- Disconnect from the network when logging in and skip verification (already logged in normally once)
- Use a proxy to connect to the network
- When matching with PMS, is it manual matching or automatic matching. Unable to connect to the proxy, including the newly installed plex proxy or manual tmdb tvdb imd, etc., all cannot return data
3.*Temporary solution:
- Make a proxy VPN on another gateway to let plex go through this gateway, but PMS cannot connect directly and will be disconnected. After the game is over, you need to close the proxy of the plex server to restore the direct connection
- The reason why pictures and posters cannot be loaded is also blocked by the firewall
4.*Temporary solution is the same as above
Speaking of this, I believe everyone should have a deeper understanding of the predicament we are in in China now. At the same time, this is not a problem that can be solved by simply modifying the plex network, nor can it be solved by contacting the plex domain name dealer.
The following paragraph is some solutions. Of course, this solution takes time. I hope it can be included in the scope of consideration and rescue plan as soon as possible. This is related to all Chinese users.
PMP and other client programs:
In China, we generally use ddns for domain name binding. So the most direct way to solve the problem of the first login interface freeze is to have an option to manually select proxy http, https, socket when logging in? Of course, we also have to consider that users without a proxy can also try to forward plex requests according to their own domain name for login verification.
Regarding PMP’s directional connection to PMS:
We all know that PMP gives PMS a direct IP and port. Please let the app allow us to directly point to our custom domain:port instead of directly pointing to IP:port. This is very useful for us. Even if some of us do not use a proxy, we can still successfully connect to the server by accessing the domain name:port.
Regarding PMS, we hope to provide a proxy mode as some people have proposed, and please clearly inform the domain name and function of the proxy range, so that we can be more targeted when doing proxy. For example, in order to run the program, we will not proxy all connections at once, which can save traffic expenses.
As mentioned in the article and forum interaction, users in China have been trying to adjust and solve the problem by themselves. Whether it is a directed proxy domain name or other methods, we are very independent to face and solve the problem, but this is no longer something we can do. It requires program architecture or some other changes to solve it.
If plex officials have any insights or better solutions to this, please participate in the interaction. Please don’t let users in a region give up plex, and plex should not give up users in a region.
