Plex server 1.15.0.647 broke my setup

Plex Media Server Desktops & Laptops
1

Server Version#:1.15.0.647
Player Version#:
Ubuntu 16.04 - up to date

So I installed plex media server last night and now I cannot access the server locally or from any other device. How do I go about figuring out what is not working. It looks like the service is running but I do not see an y log entries from todays date

jtrauger@jtrauger-GA-78LMT-S2P:~ systemctl status plexmediaserver ● plexmediaserver.service - Plex Media Server Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor Active: active (running) since Thu 2019-02-07 15:45:55 EST; 14min ago Process: 1824 ExecStartPre=/bin/sh -c /usr/bin/test -d "{PLEX_MEDIA_SERVER_AP
Main PID: 1855 (sh)
CGroup: /system.slice/plexmediaserver.service
├─1855 /bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/
└─1869 /usr/lib/plexmediaserver/Plex Media Server

When i try to access the server locally, i.e. http://localhost:32400/web

it says " This site can’t be reached

localhost refused to connect."

All was working just prior to update :frowning:

2

what does http://localhost:32400/manage have to say? is this a headless remote box? Set up a ssh tunnel.

3

this is an ubuntu server machine with monitor, keyboard etc. I do not need to remote in

http://localhost:32400/manage - says same thing
" This site can’t be reached

localhost refused to connect."

4

is the service running? where is it listening? what do the logs say?

5

i think my first post indicates that the service is running unless you can suggest a different command:
jtrauger@jtrauger-GA-78LMT-S2P:~ systemctl status plexmediaserver ● plexmediaserver.service - Plex Media Server Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor Active: active (running) since Thu 2019-02-07 15:45:55 EST; 14min ago Process: 1824 ExecStartPre=/bin/sh -c /usr/bin/test -d “{PLEX_MEDIA_SERVER_AP
Main PID: 1855 (sh)
CGroup: /system.slice/plexmediaserver.service
├─1855 /bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR=”$(grep ^NAME= /etc/
└─1869 /usr/lib/plexmediaserver/Plex Media Server

As far as logs, I do not see any entries from today, only prior to update

6

unless you changed ports; what does this say ‘lsof -i | grep 32400’ ?

7

Please stop PMS (yes it is running)

sudo tar cfz /tmp/Logs.tar.gz "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"

Please attach the tarball here.

8

I have not changed ports, so with that command it just hangs and does not respond

9

Chuck is proper Plex. Please listen to their requests.

I’m just a dude, man.

10

Logs.tar.gz (6.1 MB)

11

Thank you . Give me a few minutes to review please.

12

thx, for trying to help

13

also, i tried to revert back to 1.14… and then it did not work either

14

It’s been giving me transcoder errors every few minutes. I was able to roll back successfully and haven’t had issues since. There’s definitely an issue with this update. Sorry to hear rolling back didn’t fix your issue. I’d help, but I use Windows, not Linux :frowning:

15

Please confirm your system date-time value

Feb 06, 2019 19:50:16.792 [0x7f3e13c80800] DEBUG - Waiting for Plex Tuner Service to exit.
Feb 06, 2019 19:50:16.886 [0x7f3df37fd700] INFO - Network Service: Abandoning advertise socket, it was closed.
Feb 06, 2019 19:50:16.969 [0x7f3dfa7ff700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Tuner Service' exit code for process 2097 is 0 (success)
Feb 06, 2019 19:50:16.988 [0x7f3df23ff700] DEBUG - Plex Tuner Service exited.
Feb 06, 2019 19:50:17.014 [0x7f3e13c80800] DEBUG - Killing job.
Feb 06, 2019 19:50:17.014 [0x7f3e13c80800] DEBUG - Signalling job ID 30112 with 9
Feb 06, 2019 19:50:17.014 [0x7f3e13c80800] DEBUG - Database: Shutting down.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 0.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 1.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 2.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 3.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 4.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 5.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 6.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 7.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 8.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 9.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 10.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 11.
Feb 06, 2019 19:50:17.015 [0x7f3e13c80800] DEBUG - Captured session 12.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 13.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 14.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 15.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 16.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 17.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 18.
Feb 06, 2019 19:50:17.016 [0x7f3e13c80800] DEBUG - Captured session 19.
Feb 06, 2019 19:50:17.194 [0x7f3e13c80800] DEBUG - Database: Shutting down.
Feb 06, 2019 19:50:17.194 [0x7f3e13c80800] DEBUG - Captured session 0.
Feb 06, 2019 19:50:17.194 [0x7f3e13c80800] DEBUG - Captured session 1.

is what I see in the log. You’re off by a full day.

16

computer says 2/7 and so does the date on the log tar file.

17

Correct, I see that too.

Now please do

sudo journalctl -xe | grep -i plex and look for today’s timestamps**

The additional details from systemd will be there.

18

jtrauger@jtrauger-GA-78LMT-S2P:~$ sudo journalctl -xe | grep -i plex
Feb 07 15:46:42 jtrauger-GA-78LMT-S2P ureadahead[267]: ureadahead:PlexPy.py: Ignored relative path
Feb 07 15:46:50 jtrauger-GA-78LMT-S2P sudo[3008]: jtrauger : TTY=pts/17 ; PWD=/home/jtrauger ; USER=root ; COMMAND=/usr/bin/find / -iname plex*
Feb 07 15:46:57 jtrauger-GA-78LMT-S2P sudo[3060]: jtrauger : TTY=pts/17 ; PWD=/home/jtrauger ; USER=root ; COMMAND=/usr/bin/find / -iname plex*
Feb 07 15:47:27 jtrauger-GA-78LMT-S2P sudo[3080]: jtrauger : TTY=pts/17 ; PWD=/home/jtrauger ; USER=root ; COMMAND=/usr/bin/find / -iname plex*
Feb 07 16:20:47 jtrauger-GA-78LMT-S2P sudo[5684]: jtrauger : TTY=pts/17 ; PWD=/var/lib/plexmediaserver/Library/Application Support/Plex Media Server ; USER=root ; COMMAND=/bin/tar cfz /tmp/Logs.tar.gz /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs

19

one last step before being ugly.

systemctl restart plexmediaserver

20

just hangs