Server Version#: 1.24.1.4931
Player Version#: 4.59.2 ??
Situation:
I create .iso files of DVD’s and Blu-Ray discs that I buy/own onto my local Windows 10 system using AnyDVD from RedFox. I then create mp4 or m4v files from the .iso file using HandBrake. I store these files on a RAID storage drive and stream them to my TV via the PLEX app through my Roku box.
I recently purchased a Blu-Ray disc of a movie that originated from the UK (Rules of Engagement). AnyDVD created an .iso file of the disc onto my local system with no issues and HandBrake created an mp4 file that played just fine on my local system with VLC media player. I copied the mp4 file to my RAID storage drive and then updated the Plex Libraries.
I’m thinking it has something to do with the disc coming from the UK, but Plex does not “see” the movie in the folder where I copied the mp4 file. The file exists on the storage drive in the folder along with every other mp4/m4v file, but doesn’t show in the Plex Library. Why is this an issue with Plex?
Anyone familiar enough with AnyDVD, HandBrake, and Plex to suggest a solution or work-around?
Try using the “duplicates” function to see if it matched the movie to an existing item in your library.
Plex rarely ignores files. If it can’t match it, you’ll get a poster with a screen grab with no real references rather than just nothing. In most of the cases where a movie “isn’t seen” it got matched to an existing movie and filtering based on duplicates can help find it.
If that’s the case you can “split” and rematch it.
If you have the folder\filename setup you used that might help troubleshoot too. Sometimes getting just the right file naming helps the automatic matching. Will help to know which agent\sources you’re using in that case.
Edit: How the file was made rarely matters. I can create a fake text file, add .mp4 as the extension and dump it in the movie library and it’d match it as long as it was named correctly.
Yeah…I didn’t think about looking to see if that particular movie file got “embedded” into an existing movie file. There aren’t that many files in that particular movie genre folder, so checking the list movie by movie was easy. But like you said, I should’ve looked to see if it was matched to an existing movie in my library.
Since I deleted the file, I can’t check that, but I can easily re-create the mp4 from the .iso again.
OK…I found out what happened here. For whatever reason, Plex matched my file with “Tears of the Sun”, which I thought was a valid file/movie on my RAID drive. I only found the error by searching movie by movie to see what file the movie was “pointing” to. Opened the details for Tears of the Sun and the source was Rules of Engagement. Easy enough to “Fix the Match”, but just curious why Plex matched it that way in the first place. Mystery solved!!!
BTW…didn’t find anything with the “duplicates” filter, but THANKS for telling me about that!!!
Handbrake is embedding metadata into its output. “Title” for instance will be set to whatever the file name of the input was.
Since the file names of ripped videos are usually quite cryptic and abbreviated, chances of a mismatch are quite high.
You might want to
verify and correct embedded metadata (or remove them completely) before adding your files into Plex
tell Plex to go primarily by the file name and not by the embedded title tag
