Plex Server Not Available (But running on server, help needed)

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.8.2468-5d395aa9d
Player Version#: ? (Various devices like ios, android, samsung, all latest versions)

SERVER LOG ATTACHED BELOW

Hello,

My Plex server suddenly died and I can’t find anything in the log.
The process is started on my Ubuntu 16.04 machine and has always ran fine
.
I can login via app.plex.tv and even via localip:32400 but I just get the “Plex server is currently unavailable” message with orange exlamation marks next to the libraries.

If I check the service, it is running (see below), the port is opened, I disabled the firewall just to make sure. I can’t find anything obvious in the logs and nothing has changed in my setup afaik.

I have tried to reboot, login/out of clients, restarted the process etc… but nothing works. Any help will be greatly appreciated, I’ll buy you a beer! :slight_smile:

root@Plexcellent:~# ps -efww | grep lex
avahi 774 1 0 15:23 ? 00:00:00 avahi-daemon: running [Plexcellent.local]
plexpy 1003 1 0 15:23 ? 00:00:00 python /opt/plexpy/PlexPy.py --quiet --daemon --nolaunch --config /opt/plexpy/config.ini --datadir /opt/plexpy
plex 1143 1 0 15:23 ? 00:00:00 /usr/lib/plexmediaserver/Plex Media Server
plex 1326 1143 1 15:23 ? 00:00:03 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/System.bundle
plex 1732 1143 0 15:23 ? 00:00:00 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.18.8.2468-5d395aa9d 32600 /waitmutex
plex 1788 1143 3 15:23 ? 00:00:05 Plex Plug-in [com.plexapp.agents.subzero] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle
plex 1790 1143 2 15:23 ? 00:00:03 Plex Plug-in [com.plexapp.plugins.WebTools] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/WebTools.bundle
plex 2045 1143 1 15:23 ? 00:00:01 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/PlexMovie.bundle

…

root@Plexcellent:~# service plexmediaserver status
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: active (running) since zo 2020-03-01 15:23:19 CET; 4min 21s ago
Process: 1125 ExecStartPre=/bin/sh -c /usr/bin/test -d “{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Main PID: 1143 (Plex Media Serv)
CGroup: /system.slice/plexmediaserver.service
├─1143 /usr/lib/plexmediaserver/Plex Media Server
├─1326 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/System.bundle
├─1732 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.18.8.2468-5d395aa9d 32600 /waitmutex
├─1788 Plex Plug-in [com.plexapp.agents.subzero] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle
├─1790 Plex Plug-in [com.plexapp.plugins.WebTools] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/WebTools.bundle
└─2045 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.8.2468-5d395aa9d /usr/lib/plexmediaserver/Resources/Plug-ins-5d395aa9d/PlexMovie.bundle

mrt 01 15:23:19 Plexcellent systemd[1]: Starting Plex Media Server…
mrt 01 15:23:19 Plexcellent systemd[1]: Started Plex Media Server.Plex Media Server.log (204.6 KB)

2

Did you add a certificate?
Did you get a system update which changed/upgraded your root certificates?

The system is unable to establish secure.

deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP Signed-in Token (Lawkie)
Mar 01, 2020 15:26:09.417 [0x7f77c5ffb700] DEBUG - Content-Length is -1 (of total: -1).
Mar 01, 2020 15:26:16.591 [0x7f77ffcf7700] DEBUG - CERT: incomplete TLS handshake: sslv3 alert certificate unknown
Mar 01, 2020 15:26:23.891 [0x7f77ff4f6700] DEBUG - Completed: [192.168.50.74:56344] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP 20000ms 5 bytes (pipelined: 14)
Mar 01, 2020 15:26:23.898 [0x7f77ffcf7700] DEBUG - Auth: authenticated user 1 as Lawkie
Mar 01, 2020 15:26:23.898 [0x7f77c5ffb700] DEBUG - Request: [192.168.50.74:56344 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP Signed-in Token (Lawkie)
Mar 01, 2020 15:26:23.898 [0x7f77c5ffb700] DEBUG - Content-Length is -1 (of total: -1).
Mar 01, 2020 15:26:29.417 [0x7f77ffcf7700] DEBUG - Completed: [192.168.50.74:56350] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP 20000ms 5 bytes (pipelined: 11)
Mar 01, 2020 15:26:29.423 [0x7f77ff4f6700] DEBUG - Auth: authenticated user 1 as Lawkie
Mar 01, 2020 15:26:29.424 [0x7f77c5ffb700] DEBUG - Request: [192.168.50.74:56350 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP Signed-in Token (Lawkie)
Mar 01, 2020 15:26:29.424 [0x7f77c5ffb700] DEBUG - Content-Length is -1 (of total: -1).
Mar 01, 2020 15:26:29.878 [0x7f77ffcf7700] DEBUG - CERT: incomplete TLS handshake: sslv3 alert certificate unknown
Mar 01, 2020 15:26:43.899 [0x7f77ff4f6700] DEBUG - Completed: [192.168.50.74:56344] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP 20000ms 5 bytes (pipelined: 15)
Mar 01, 2020 15:26:43.906 [0x7f77ffcf7700] DEBUG - Auth: authenticated user 1 as Lawkie
Mar 01, 2020 15:26:43.906 [0x7f77c5ffb700] DEBUG - Request: [192.168.50.74:56344 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP Signed-in Token (Lawkie)
Mar 01, 2020 15:26:43.906 [0x7f77c5ffb700] DEBUG - Content-Length is -1 (of total: -1).
Mar 01, 2020 15:26:46.607 [0x7f77ff4f6700] DEBUG - CERT: incomplete TLS handshake: sslv3 alert certificate unknown
Mar 01, 2020 15:26:49.424 [0x7f77ffcf7700] DEBUG - Completed: [192.168.50.74:56350] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) TLS GZIP 20000ms 5 bytes (pipelined: 12)
Mar 01, 2020 15:26:49.430 [0x7f77ff4f6700] DEBUG - Auth: authenticated user 1 as Lawkie
Mar 01, 2020 15:26:49.430 [0x7f77c5ffb700] DEBUG - Request: [192.168.50.74:56350 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) TLS GZIP Signed-in Token (Lawkie)
Mar 01, 2020 15:26:49.430 [0x7f77c5ffb700] DEBUG - Content-Length is -1 (of total: -1).

Do you have Secure Connections set as “Required”?

3

Hi ChuckPa,

Thanks for answering. I don’t know much about certificates or if an update changed it, can you give me some more guidance of what to change or where to look?

I have set Secure Connections to “Preferred” so this should be oke?

I pasted a screenshot of the config which strangely enough I can still reach but just not see my library:

image
image742×674 162 KB

4

There are two possible causes for what we’re seeing here.

  1. Your system is extremely out of data with the rest of the TLS/SSL community that the main certificates have expired

-or-

  1. A certificate (for encryption or signing) was installed.

What is the device (player) at that 192.168.50.74 address?

5

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